Episode 191: When the going gets tough… ‘Hey, can we use this slogan anymore?’
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Our popular podcast peeps, Rona Lewis & Jeffrey Hansler, are back at it with the sagely insight (and occasional stumbles) you didn’t know you needed.
In a world of tariffs, politics, inflation—and a new day that refuses to act like yesterday—short-term decisions made from fear or greed usually crash and burn. So, what’s the alternative?
Dive in as Rona and Jeffrey take head-first action… err, make a run at head-first action… into change. They’ll brave the fast-moving pace, fumbling redundancies, dropping “Captain Obvious” comments, and even tossing in a super-brief explanation of Management by Objectives (MBO) because it kinda fit the theme.
Also: enter the ghost of W. Edwards Deming (well, exit, since he died) — his 14 principles live on. And yes, we included them below (thank you, OpenAI 2025).
Now that you know them, will you use them? That’s the question. Because as our dynamic duo points out—so many leaders who know better still make culture-destroying, short-term moves.
Tune in. Laugh. Learn. Share the wisdom with someone who needs it. Subscribe, like, share—and spread the good news from these wacky wizards of words, Rona & Jeffrey.
Take some other episodes out for a spell:
• Episode 188: “Scratch Glass and Climb Walls – Guest Success Edition!” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064xxxx
• Episode 187: “HR Plays with Change Management” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064yyyy
• Episode 184: “Casting Confidence — The Oscar-Winning Role of You with Dr. Albert Bramante” https://podcasts.apple.com/us/podcast/biz-souls/id1617532413?i=100064zzzz
And as promised, W. Edwards Deming’s 14 Principles of Management (also known as the 14 Points for Management) first introduced in his 1982 book, ‘Out of the Crisis’:
1. Create constancy of purpose.
2. Adopt the new philosophy.
3. Cease dependence on inspection.
4. End the practice of awarding business on price tag alone.
5. Improve constantly and forever the system of production and service.
6. Institute training on the job.
7. Institute leadership.
8. Drive out fear.
9. Break down barriers between departments.
10. Eliminate slogans, exhortations, and targets for the workforce.
11. Eliminate numerical quotas and management by objectives.
12. Remove barriers that rob people of pride in workmanship.
13. Institute a vigorous program of education and self-improvement.
14. Put everybody in the company to work to accomplish the transformation.
Y'all come back now, ya hear?