In this episode of the Leading and Learning Through Safety podcast, Dr. Mark French explores the critical role of listening in leadership, particularly within safety-focused environments. The episode opens with a reflection on how genuine listening is often overlooked yet essential to inclusive and effective leadership. Dr. French emphasizes that active listening fosters open communication, trust, and ultimately, safer workplaces.

He shares a personal story about his child’s long-standing eye issues, which were finally addressed when a provider truly listened—leading to a proper diagnosis and treatment. This moment sparked deeper reflection on how often concerns are voiced but dismissed or inadequately addressed, especially in professional settings. He recounts a safety leadership debrief where communication gaps became apparent, reinforcing the idea that hearing without action is not truly listening.

French discusses a tragic incident where a worker voiced feeling unsafe, only to be ignored by a supervisor—resulting in a fatality. This example underscores the moral and operational importance of responsive listening in safety leadership.

He introduces the concept of "closing the communication loop," where leaders acknowledge concerns, clarify understanding, and take visible action—even if the outcome isn’t perfect. Through humorous and humble examples, he illustrates both successful and failed listening efforts from his own career.

The episode concludes with a call to action: leaders must intentionally listen without bias, verify understanding, and engage meaningfully. True leadership begins with making others feel heard and safe, creating a foundation for trust and organizational growth.