Merck's Jeffrey Whitford joins the team for episode 13 of Five Lifes to Fifty. Jeffrey is Vice President of Sustainability & Social Business Innovation at Merck (known as MilliporeSigma in the US and Canada since Merck's acquisition of Sigma-Aldrich in 2015), and has a deep background in education, communication, advertising, marketing and strategy. He uses those skills to develop and execute compelling platforms to showcase his organization's efforts in Corporate Social Responsibility.

Today, Merck/MilliporeSigma offers a range of more than 300,000 products to support the life science, biomanufacturing, and biotechnology sectors. These products have applications in biotechnological manufacturing and development, laboratory research, and pharmaceutical drug therapies.

In this Episode

Shelley: Merck is a global life science company. Tell us more about the field you're in and the sustainability culture at Merck.

Jeffrey: Yeah, absolutely. So, we are one of the places that most all scientists know of. If you're not in science, you may not have heard of us, but basically we are the one stop shop for scientists to get all of the materials they need to do discovery R&D and then manufacturing for things like pharmaceuticals, drugs, therapies, treatments. But also, certainly if you're in academics, you're doing academic research, we're a place that you're going to go to. But we also do other things like testing. So, if you need a standard to look at the quality of something like what clean dirt is, well, we're the people who make clean dirt that you actually measure against. So, we have such a wide array of things that we're involved in. Like I said, you may not know about us, but we're probably interacting with you in one way or another throughout the day and hopefully helping you make your world a little bit better. [00:40]

Shelley: And I understand that sustainability is deeply embedded into your process. Tell us about how sustainably gets embedded into your product development process. [01:33]

Jeffrey: One of the things that I was given as an instruction, in terms of our ambition regarding sustainability was we don't want this to be just a showcase product here or there. We want this to be something that is systematic within the organization. So that was the guiding light - I was told you need to make it systematic. So, because of that, we looked at the different ways we could go in and address systems, because that is the key to change. So, we try to find where that lever point is in each of our different processes, and that's where we go in. So, for product development for us, we use our product development process. We have a system called accolade, where everything is tracked and driven through. That was the point really where we identified to say if we can get sustainability embedded there, we're going to start to make the change or the transformation to a product portfolio. We have 300,000 products, so it's a big challenge in front of us to think about sustainability across the board. But ultimately that's the place where it starts when we think about the products themselves. I think for us, that's really what we've been thinking about is where are those key lever points that you've got the ability to then take more control into the process and give people guidance about what we're looking to do and the changes that we need to make. [01:43]

Neil: Jeffrey, 300,000 products, how do you start? [03:00]

Jeffrey: I cry a lot. No, this is the hard part when you think about the volume of p...