Episode 13: Cruise confessions, consultation fees & getting chased by the police
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Episode 13: Cruise confessions, consultation fees & getting chased by the police
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In this episode, Becky and Jake get fired up about the growing trend of hotels undercutting travel agents with direct booking offers — and share their frustrations about losing loyal clients to cheeky 30% discounts. They dive deep into the ongoing debate around consultation fees: should travel agents be charging for their time, and if so, how do you actually make it work without scaring off clients?
There’s also a big conversation about protection — ATOL, ABTA, and why clients still don’t get what it all really means (even though it could save them thousands). Jake breaks down a £15k booking gone right, and Becky shares her take on marketing the value of booking with a pro.
They also tackle some cruise misconceptions, especially about Fred Olsen (is it really a waiting room at sea?), why more agents should be selling expedition trips, and how LinkedIn is an untapped goldmine for luxury enquiries.
Oh — and as if that wasn’t enough — Becky tells the story of the time she almost got arrested on a jet ski in Boston with two Mexican friends. Sirens, megaphones, and a very confused river police officer included.
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