ISV leaders from Automation Anywhere, DataVisor, and Sumo Logic share battle-tested strategies for deploying AI agents at scale, including pricing models, proof of concepts and ROI.

Topics Include:

• Panel brings together ISV leaders from automation, fraud detection, and security operations.
• Companies rethinking entire business processes rather than automating incremental portions with agents.
• Start with immutable data before tackling real-time changing data in production.
• Intent for change must come from board, CEO, and customers simultaneously.
• Challenge: proving agent value beyond CSAT when internal teams block deployment.
• Sumo Logic measures Mean Time to Resolution, aiming to cut hours to zero.
• DataVisor cuts fraud alert resolution from one hour down to twenty minutes.
• Customers demand reliability as workflows shift from deterministic to probabilistic agent decisions.
• Automation Anywhere spent three years making every platform component fully agent-ready.
• Focus on business outcomes, not chasing every new model release each week.
• Human oversight still critical—agents are task-oriented and prone to hallucinations and drift.
• Humans validate agent findings, then let agents scale actions across hundreds instances.
• Pricing experiments range from platform-plus-consumption to outcome-based to decision-event models.
• Token pricing doesn't work due to varied data modalities and complexity.
• Next two quarters: more POCs moving to production with productive agents deployed.
• Future prediction: enterprise apps becoming systems of knowledge powered by MCP protocol.

Participants:

• Jay Bala - Senior Vice President of Product, Automation Anywhere
• Kedar Toraskar – VP Product Partnerships, DataVisor
• Bill Peterson - Senior Director, Product Marketing, Sumo Logic
• Jillian D'Arcy - ISV Senior Leader, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/