What does it take to thrive in the competitive world of hair and beauty? At Fix Salon Seattle, it goes much beyond technical skill. Mindset plays a crucial role in achieving lasting success.

In this episode of SUPERPOWER, host Kristine Milkovich sits down with Mandy McCullough, business owner, coach, and educator in the hair industry, to explore how personal growth, strategic business decisions, and community connection have transformed her career.

Mandy, the owner and visionary behind Fix Salon, has built a reputation not just for her technical expertise but also for her innovative approach to business. From transitioning her salon from a booth-rental model to an employee-based structure to redefining the client experience, she has embraced change fearlessly.

Mandy shares her passion for a community-centered business and her commitment to continuous learning—qualities that have propelled her success in both the salon industry and beyond. Mandy also talks about the key lessons she’s learned, from hiring with intention and creating a thriving workplace culture to leveraging creative marketing strategies.

Listeners will walk away with powerful insights on mindset, leadership, and the importance of adaptability in building a sustainable and fulfilling career.

In this episode:

[0:52] Meet Mandy McCullough

[3:04] Mandy’s journey to salon ownership

[3:41] An employee-based salon model

[6:42] The first question Mandy’s asks potential hires

[15:25] Mandy’s impact

[22:06] The role of AI in service industries

[28:25] Mandy’s onboarding process

[37:20] Marketing strategies for small business

[40:01] Balancing multiple roles and business ventures

[49:35] Mandy’s SUPERPOWER

Links & Resources

fixsalonseattle.com

Follow Mandy on Instagram @fancyfinish

Follow Fix Salon on Instagram @fixsalonseattle

Connect with Kristine Milkovich

themilkovichteam.com | IG - @stylebymilkovich | @kristine.milkovich on Facebook & LinkedIn