What really makes or breaks an electronic medical record (EMR) implementation? It’s not the tech—it’s the culture and process behind it.

In this episode of MasterMined, Mark Scrivner, Jeff Skillen, and Lee Pepper sit down with Shawn Manis, former CIO of North Point Recovery and Meadows Behavioral Health. Known as a “culture-driven operator and financial waste assassin,” Shawn shares practical strategies for evaluating, selecting, and integrating EMRs without torching your team’s morale.

If you’re leading a behavioral health organization—or planning your next tech investment—this episode unpacks the real-world lessons CIOs rarely share: why “plug and play” is a myth, how culture eats technology for breakfast, and what leaders must measure to see true ROI.

What You’ll Learn:

• Why processes—not platforms—determine EMR success

• The hidden costs of “plug and play” thinking

• How to get buy-in across departments (and why clinical teams can’t be left out)

• The 6-month ROI window and key indicators to track

• How AI and automation are shaping the future of health IT

Don’t miss this deep dive into the intersection of culture, process, and technology. Subscribe to MasterMined today for more candid conversations on scaling behavioral health businesses.

Learn More & Connect:

• Snapshot Interactive: https://snapshotinteractive.com

• Connect with the Hosts:

  • Mark Scrivner on LinkedIn

  • Jeff Skillen on LinkedIn

  • Lee Pepper on LinkedIn

• Guest: Shawn Manis on LinkedIn

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