Empowering Your Team to Deliver Incredible Care: How to Build a Team That Makes Patients Say “Wow”
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Empowering Your Team to Deliver Incredible Care: How to Build a Team That Makes Patients Say “Wow”
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In Part 2 of this series, Dr. Kara Foster shares what she calls her “secret weapon” for creating an unforgettable patient experience: her team.
You can’t create a “Wow” experience alone — and you don’t have to. In this episode, Kara explains how to set clear expectations, train your team to handle real-life situations with confidence, and keep morale high through shared wins, gratitude, and purpose.
We’ll talk about why hiring for attitude matters more than skill, how to prepare your team for those critical “Moments of Truth,” and why a strong sense of mission keeps everyone motivated — even on tough days.
Along the way, you’ll hear what healthcare can learn from Disney, the Ritz-Carlton, and even a flock of geese about building a culture where people feel proud to show up and give their best.
Whether your team is just you and one assistant or a larger staff, these lessons will help you create an environment where your team feels empowered — and your patients feel the difference.
When your team feels cared for, your patients do too.
Listen now and discover how to reimagine healthcare, one happy exam room at a time.