Helen Riess is a world class expert on empathy, especially in the field of medicine and healthcare. Cary Cherniss is an outstanding researcher on emotionally intelligent leadership. Richard Boyatzis is known for his leadership, research, and world class expertise in emotional intelligence. This discussion panel was put together by Chuck Wolfe for a Harvard Business Alumni meeting. The callers sought and received help from Chuck using his Emotion Roadmap.

This episode takes place right after Memorial Day 2026 and includes a tribute to all those who serve to protect us and keep us free who have made the ultimate sacrifice. Interestingly, the episode goes on to explore dining out, those who serve us when we are out for a meal, a celebration, a meeting, or any other reason we might choose to dine out. How are we hoping to feel, and if by chance, things don't go correctly, how do the servers, chefs, managers, and customers behave in emotionally intelligent ways, so the experience still feels worthwhile, possibly even enchanting.

When someone close begins to lose their independence and you have a role in their care, the emotional challenges increase and radical compassion is required. And for people dealing with family members with special needs similar types of emotional challenges emerge.