EPISODE 89: Culture Drives 5-Star Service
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EPISODE 89: Culture Drives 5-Star Service
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💡 Culture isn't a buzzword — it's the engine behind five-star service.
In this solo episode, internationally-certified John Maxwell Leadership Coach and hospitality media veteran Edward Leos shares the Top 10 ways culture drives service across hotels, resorts, spas, and travel brands.
🎙️ With 32 years of entrepreneurial experience and proven success scaling businesses by over 600%, Edward breaks down how leadership, onboarding, communication, and empathy shape the guest experience and team performance.
✅ Learn why:
• Culture is your most powerful service tool
• Mission, values, and hiring shape guest loyalty
• Leaders who listen create thriving teams
• Celebrating wins builds brand ambassadors
• Regular check-ins boost morale and retention
🔥 This episode is a must for hoteliers, GMs, spa directors, and tourism pros who want to elevate their team, guest satisfaction, and revenue.
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