Vance Morris is the President and Chief Experience Officer at the Deliver Service Now Institute. Vance has created the Systematic MAGIC framework that helps business owners craft unforgettable journeys that increases customer retention.

Along the way we discuss –Rock & Roll Birth Control Factory Security Guard (1:10), Systematic Magic (3:15), How to Carry a Tray (6:40), You Deserve Wow (7:45), Shift Happens (9:15), Moment Zero (11:50) and the Kiss Goodnight (12:50), Upping the Customer Experience (28:00), The Pirate Dentist (31:30), and the Hope Diamond (36:30).

Contact Vance and increase your “Wow” now @ - Deliver Service Now

Grab your ways to Wow @ 52 Wows

This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 300-scholarship goal for 2026. Send a donation, large or small, through PayPal @LukeLeaders1248, Venmo @LukeLeaders1248, or our website @ www.lukeleaders1248.com. Or – if you have a used vehicle you want to donate to LukeLeaders1248 access this hyperlink – CARS donation to LL1248.

Manager Memo seeks sponsors for the pod. If you have a product or service to promote, please email @ ov1dlen@gmail.com or www.lukeleaders1248.com

Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.