IT backlogs. Shadow IT. Spreadsheet chaos.

In this episode, we explore how ServiceNow enables organizations to scale citizen development safely -empowering business users to build applications while maintaining platform governance.

Learn how a federated operating model, built-in guardrails, and tiered enablement can unlock innovation across departments without compromising control.

Whether you're leading a Center of Excellence or just getting started with App Engine Studio, this episode breaks down the strategy, structure, and metrics that make citizen development succeed.

🔍 Topics covered:

• Why IT backlogs create risk (and how citizen dev helps)

• Governance models: centralized, decentralized, federated

• Role of CoE, app review workflows, and enablement tiers

• What kinds of apps are a good fit (and what aren't)

• KPIs that show it's working

RTX has a staggering $218B backlog. With supply chain complexity, safety pressures, and ambitious innovation goals, how can a company this large move faster and smarter?

In this episode, we explore how ServiceNow's AI agents could help RTX tackle its toughest operational challenges—from reducing aircraft downtime and managing MRO surges to enhancing cybersecurity and freeing up engineering time for R&D.

Listen in for a clear, non-technical walkthrough of how AI can be applied to the real-world complexity of aerospace and defense—and what it means for the future of industrial operations.