In this episode, Happy Space Podcast host, Clare Kumar, speaks with Kay Sargent, principal designer at HOK, about their latest release, Neuroinclusive Workplace Design. Clare and Kay discuss the need to move beyond universal design toward more inclusive, actionable strategies for creating workspaces that support diverse sensory and cognitive needs. The conversation explores the evolution of language around neurodiversity, the importance of continual learning, and the challenges of designing spaces that acknowledge human complexity. Kay emphasizes that thoughtful, inclusive design benefits everyone by removing barriers and enabling people to perform at their best.

BIO

With 35 years of experience, Kay is a recognized expert on workplace design and strategy. She is an award-winning designer who has worked with Fortune 500 companies to optimize their global real estate portfolios and create innovative work environments. As director of HOK’s WorkPlace team, a practice that supports organizations undertaking multiple projects in various locations, and a member of HOK’s Board of Directors, Kay is responsible for helping clients redefine how, when, and where their people work, working in tandem to support a holistic design approach that integrates an organization’s people, processes and technology.

Kay is considered an industry thought leader in the workplace. She has authored multiple white papers and articles on topics including well-being; the next-gen workforce; technologies’ impact on the workplace; space fusion and the rise of the human factor.

CHAPTERS

00:00 Introduction to Sensory Processing and Cognitive Wellbeing

00:22 Guest Introduction: Kay Sargentfrom HOK

01:03 The Inspiration Behind Neuroinclusive Workplace Design

01:44 Practical Applications of Neuroinclusive Design

01:58 Exploring Sensory Sensitivity and Inclusive Design

02:32 The Importance of Intersectionality in Design

03:50 The Launch of NeuroinclusiveWorkplace Design

04:45 The Journey of Writing the Book

07:02 Challenges and Evolution in Workplace Design

08:40 Understanding Neurodiversity and Sensory Sensitivity

13:22 Inclusive Design vs. Universal Design

15:48 Embracing Complexity and Individual Needs

17:05 Real-World Impact of Inclusive Design

21:38 Simple Adjustments for Better Productivity

22:17 Personal Story: Managing ADHD

23:55 The Spoon Theory and Energy Management

24:40 The Impact of Sound and Environment

25:19 Six Modalities of Work

31:16 The Importance of Neurological Safety

33:11 Designing Inclusive Workspaces

40:02 Final Thoughts and Book Promotion

IMAGE CREDITS (see images in Youtube video)

Kay Sargent headshot - Kay Sargent

"Neuroinclusive Workplace Design" Book Cover - Wiley

Other Images and Graphics - Canva

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Everyone deserves a Happy Space. It might sound frivolous, but what I’m talking about is creating environments for each person to be able to perform at their best. Too often, people are invited to burn out or opt out of spaces, cultures, or experiences that are at best uncomfortable and at worst, toxic. Inclusion is a design opportunity. I hope to shine a light on those craftive more inclusive spaces, cultures, and experiences, leading the way to a more hospitable world because everyone deserves a