In this episode of Delivering Digital, we explore a unique career journey through the laboratory industry, from customer service to quality control and LIMS administration. We discuss how transferable skills, adaptability, and self-driven upskilling have enabled a seamless transition into technical roles. Highlights include hands-on involvement in LIMS upgrades, template creation, cross-department collaboration, and the value of agility in fast-moving lab environments. This conversation offers practical insights into career growth, developing technical expertise, and the importance of versatility in modern laboratory roles.

In this episode, we hear from Ciara Moore, Programme Director of Nova, to hear her story and explore the bold vision behind one of the NHS’s most ambitious digital transformations. With over 30 years in health and care, Ciara reflects on the pivotal moments of her journey, the mentors who lifted her up, and the challenges of leading change across 84 sites with 10 electronic patient record systems. Whether you’re working in healthcare, digital transformation, or leadership, this conversation will inspire you to think bigger about impact, collaboration and resilience.

Electronic Prescribing and Medicines Administration (EPMA) systems are changing the way hospitals manage medicine, but until now, the people working in this field had no single place to share ideas.

In this episode, Kyle Cromey, Chief Pharmacy Information Officer and founder of the EPMA Hub, explains how he created an online community where pharmacists, nurses, doctors, and digital health colleagues can connect, learn, and support each other.

Kyle shares the surprising story of how studying ancient Greek inspired him to build the Hub, why it’s so important for tackling everyday challenges in digital prescribing, and how it’s helping students, clinicians, and technical experts collaborate more effectively.

Whether you’re working with EPMA systems today or thinking about a move into digital roles, this conversation offers practical insights, inspiration, and a look at what the future of prescribing could look like.

In this episode of Delivering Digital, Elena Froggett and Kara Smart chat with Helen Hartley, experienced NHS contractor and founder of 'Hella Coach', about how professionals working between contracts can protect their mental wellbeing. Helen draws on her own journey in transformation projects and coaching to explore the challenges contracting can bring, from shrinking confidence to dry spells and losing direction. She also shares practical tools like TetraMap, NLP, and her own “Joy List” approach to help you reset, reconnect, and thrive, even during quieter moments.

Whether you’re navigating the peaks, the pauses, or wondering what comes next, this conversation reminds you that you don’t have to do it all alone.

In this episode of Delivering Digital, Georjah Humphreys speaks with Ray Jordan, an experienced digital health leader, about the NHS’s journey toward smarter data and responsible AI.

Ray explores the role of the Federated Data Platform (FDP) in unifying NHS data, supporting real-time analytics, and driving improvements in areas like cancer care and mental health. He also shares a balanced view on AI - highlighting proven uses in imaging and diagnostics while cautioning against hype and unchecked risks.

A must-listen for anyone navigating the intersection of data, AI, and digital healthcare.

In this episode of Delivering Digital, we sit down with NHS Project and Programme Manager Emily Gadd to explore why people - not just processes - are the key to digital transformation success. Emily shares how she turns around struggling projects by listening first, rebuilding trust, and re-energising teams. From quick viability assessments to fostering a culture of kindness, her approach proves that lasting change in healthcare tech starts with empathy.

In this episode of 'Delivering Digital', we explore the challenges healthcare organisations face when rolling out Electronic Patient Record (EPR) training, and the strategies that make all the difference. From engaging clinicians and supporting super users to tailoring training for diverse teams, we unpack the best practices that help staff feel confident and capable in using digital systems. Whether you’re leading an implementation or supporting frontline adoption, this conversation is packed with practical insights to drive success.

Join IT Works Health’s health tech specialists, Elena Froggett and Kara Smart, as they sit down with Agata Gawlik, an NHS IT programme leader with over 22 years of experience, to explore why soft skills are critical in delivering successful healthcare IT projects.

Agata shares how emotional intelligence and strong communication help bridge the gap between technical teams and clinical users, support change management, and build trust on the ground. Whether it’s deploying clinical systems, LIMS, PACS, or EPRs, people skills are what truly make the difference.

Ideal listening for NHS IT professionals, project managers, and digital transformation leads.