How about saving your auto repair shop thousands of dollars a month and offering your customers a faster, smoother checkout experience? And the best part: without touching your rates?

In this episode, Kim Hickey and Jason Patel sit down with Dr. Mark Hale, a payments innovator and former QuickBooks CTO, to discuss one of the most overlooked leaks in auto repair shops' profitability: credit card surcharges.

Dr. Hale introduces Express by FacePay, a modern, secure, and customer-friendly alternative to traditional payment processing. From reducing fees to enhancing customer satisfaction and streamlining after-hours pickup, Express is more than a payment platform; it's a strategic upgrade for the way you do business.

Tune in to episode 119 of Maximum Octane to discover how you can improve your margins, increase customer convenience, and future-proof your shop with smarter, safer tech.

In This Episode, You'll Learn:

• How much surcharges are really costing your shop—and why your customers hate them (2:50)
• Why Express is a win-win: no fees, no friction, no surprises (7:40)
• How one shop saved thousands in just a few months (11:10)
• What the "Fast Break" rental model can teach you about modern auto checkout (16:50)
• How Express secures payments without risky card numbers or chargebacks (22:10)
• Why customer experience is now your most powerful competitive edge (31:10)
• The cultural shift: how to stop resisting tech and start designing for your customer (36:50)

Connect with Dr. Mark Hale:

• LinkedIn
• Express by Facepay

Let's connect:

• Website
• LinkedIn
• Facebook
• Email: info@maximumoctane.com

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