『Customer Service: A Cultural Philosophy with Shep Hyken』のカバーアート

Customer Service: A Cultural Philosophy with Shep Hyken

Customer Service: A Cultural Philosophy with Shep Hyken

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 In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty.

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