エピソード

  • 3. Conditions Part Two: Connection

    3. Conditions Part Two: Connection
    2023/08/02

    In this episode, I share about the 3 Components of Connection and why they're extremely important for creating powerful customer experiences.
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    8 分
  • 2. Conditions Part One: Clarity

    2. Conditions Part One: Clarity
    2023/07/19

    Topics discussed:

    • A helpful definition of CX Design
    • Why the way Customer Experience is traditionally defined is pointless
    • The conditions that create the experience your customers react to and how to manipulate those conditions
    • Clarity as a crucial element of CX design strategy
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    6 分
  • 1. Foundational Concepts

    1. Foundational Concepts
    2023/07/12

    Topics discussed:

    • About me & my consulting firm, CardinalNorth
    • Why focusing heavily on new client acquisition can be a sign that your business isn't healthy
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    8 分
  • Intro

    Intro
    2023/06/29

    Introduction to the Customer Science podcast.

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    1 分