『Customer Science』のカバーアート

Customer Science

Customer Science

著者： Anthony Curtis
無料で聴く

このコンテンツについて

 Customer Science is a podcast that explores the science behind customer behavior and creating remarkable experiences. Join me every week as I explore the principles, strategies and insights that shape the world of customer experience. Whether you're a CX professional, business owner or curious listener, I hope you get value from the conversation.Anthony Curtis マネジメント マネジメント・リーダーシップ 経済学
エピソード
  • 3. Conditions Part Two: Connection

    3. Conditions Part Two: Connection
    2023/08/02

    In this episode, I share about the 3 Components of Connection and why they're extremely important for creating powerful customer experiences.
    続きを読む 一部表示
    8 分
  • 2. Conditions Part One: Clarity

    2. Conditions Part One: Clarity
    2023/07/19

    Topics discussed:

    • A helpful definition of CX Design
    • Why the way Customer Experience is traditionally defined is pointless
    • The conditions that create the experience your customers react to and how to manipulate those conditions
    • Clarity as a crucial element of CX design strategy
    続きを読む 一部表示
    6 分
  • 1. Foundational Concepts

    1. Foundational Concepts
    2023/07/12

    Topics discussed:

    • About me & my consulting firm, CardinalNorth
    • Why focusing heavily on new client acquisition can be a sign that your business isn't healthy
    続きを読む 一部表示
    8 分
まだレビューはありません