Customer Retention: How Quality Coaching Plays a Vital Role in Keeping Members
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In this episode, Zach and Adam discuss effective follow-up strategies for gyms to convert leads into members and retain existing ones. They emphasize the importance of speed in reaching out to new leads within minutes to maximize conversion rates. Additionally, they recommend a structured follow-up process, including phone calls, text messages, and personalized messages, to nurture leads' interest.
For existing members, they highlight the significance of maintaining a personal connection and showing genuine interest in their well-being. They suggest that building strong relationships and providing exceptional coaching can be a form of follow-up in itself, ensuring members remain engaged and committed to the gym.
The discussion underscores the value of effective communication, timely responses, and the balance between professionalism and personalization in gym follow-up practices.
If you want to follow Zach and Adam you can on the following social media
Zachary Kaddatz:
Instagram: https://www.instagram.com/zacharykaddatz/
Daily Training Tips Instagram: https://www.instagram.com/dailytrainingtip/
Daily Training Program Instagram: https://www.instagram.com/dailytrainingprogram/
Website: https://www.dailytraining.com.au/
YouTube: https://www.youtube.com/@ZacharyKaddatzDailyTraining
Adam Barbaro (Box Jump Brands):
Getting Started With Box Jump Brands at: https://grow.boxjumpbrands.com/start
Instagram: https://www.instagram.com/boxjumpbrands/
Website: https://www.boxjumpbrands.com/
Facebook: https://www.facebook.com/boxjumpbrands
Threads: https://www.threads.net/@boxjumpbrands
CrossFit Affiliates Facebook Group