Crisis, communication, and trust: Navigating Cybersecurity Breaches with Chris Hood - EP 13
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Crisis, communication, and trust: Navigating Cybersecurity Breaches with Chris Hood - EP 13
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In this episode, we sit down with Chris Hood, a seasoned customer experience expert, to discuss the critical steps management should take in the event of a cybersecurity breach. Chris offers valuable insights into building and maintaining customer trust, effective communication during crises, and leveraging AI to enhance cybersecurity.
Perfect for business leaders, technology enthusiasts, and anyone interested in the intersection of cybersecurity and customer experience. Don't miss this engaging conversation filled with practical advice and real-world examples.
00:00 Introduction to the Ransomware Rewind Podcast
00:03 Meet Chris Hood: Customer Experience Expert
00:57 Understanding the Human Side of Cybersecurity
04:06 The Importance of Customer Trust During a Breach
05:36 Challenges in Rebuilding Trust Post-Incident
08:09 Examples of Good and Bad Customer Experiences
13:24 The Role of Call Centers in Customer Experience
18:07 Leveraging AI in Cybersecurity
20:07 The Concept of Zero-Factor Authentication
23:13 Password Security and Best Practices
26:08 Career Opportunities in Cybersecurity
26:46 Cybersecurity Summer Camp Experience
27:34 Proud Parent Moments and Financial Challenges
27:57 Where to Buy the Books
28:22 Target Audience for the Books
29:47 Favorite Stories from the Books
32:40 Advice for Leaders After a Breach
34:25 Importance of Backups in Cybersecurity
39:57 Good Customer Experience Examples
44:53 The Cost of Customer Churn
45:24 Conclusion and Final Thoughts
Hosts:
Joe Erle, Cyber Group Practice Leader at C3 Insurance
X / https://x.com/joe_erle
Tiktok / https://www.tiktok.com/@itscyberjoe
Insta / https://www.instagram.com/itscyberjoe/
Meta / https://www.facebook.com/joeerle/
LinkedIn / https://www.linkedin.com/in/joeerle/
Questions about cyber insurance?
Email joe@c3insurance.com
Get the 14 Steps to protect your data here: https://c3insurance.com/secure-your-companys-data/
Mike Dowdy, Cloud Solutions Consultant
LinkedIn / https://www.linkedin.com/in/mikedowdy/
Chris Hood
Website / https://chrishood.com
Insta / https://www.instagram.com/chrishood.ig/?hl=en
LinkedIn / https://www.linkedin.com/in/chrishood