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Creating a Culture of Psychological Safety with Brett Townsend

Creating a Culture of Psychological Safety with Brett Townsend

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 It’s more important than ever to create a culture of psychological safety at work. But what, exactly, does that look like in practice? What can we do as leaders to cultivate a space where team members feel comfortable speaking freely? Brett Townsend is a thought leader in the realm of consumer insights and serves on the Board of Directors for the Insights Association. He's led high-performing teams and developed scores of new products for some of the best-known brands in the world, including Pepsi, Lay's, Jack Daniel’s and Dickies. On this episode of Workplace Forward, Brett joins me to discuss the benefit of getting to know your team as people and describes what he does to create a culture of psychological safety in the workplace. Brett explains why it’s crucial to meet employees with empathy and develop an awareness of their mental health, leaning into the leadership qualities of flexibility and grace in times of crisis. Listen in to understand why Brett is known as the anti-Michael Corleone of the workplace and learn how he leverages vulnerability, openness and gratitude to create a safe space for his team at work. Themes explored in this week’s episode: The size and scope of the interdepartmental teams Brett has led over the yearsWhy Brett is referred to as the anti-Michael Corleone of the workplaceBrett’s personal leadership philosophy and the benefit of getting to know your team as peopleHow Brett helps his team members get to know each other on a personal levelLeaning into the leadership qualities of flexibility and grace in times of crisisWhy it’s crucial to meet employees with empathy and develop an awareness of their mental and emotional healthWhat Brett does to create a culture of psychological safety in the workplaceBrett’s unique approach to one-on-ones and the 4-and-2 feedback model he uses with his teamHow a good boss expresses gratitude and plays to people’s strengthsBrett’s advice to executives on seeking continued growth and development as leaders Resources from this episode: Read along with this Workplace Forward Podcast episode's text transcriptFollow Brett on LinkedIn or InstagramLearn more about the Insights AssociationExplore Adam Grant’s work at https://adamgrant.net/Listen to my conversation with Justin SeamondsDiscover the True Colors personality frameworkRead Strengths Finder 2.0 by Tom Rath I would love to hear from you! Have an idea for a podcast or a question you want me to address? Interested in additional support, resources and workshops? Here are all the ways you can interact with me! Tweet me @TeganTrovato Email tegan@brightarrowcoaching.com Follow me on Facebook @BrightArrowCoaching Follow me on Instagram @TeganTrovato Connect with me on LinkedIn: Tegan Trovato Download free tools and sign up for my newsletter, coaching and workshops at https://www.brightarrowcoaching.com/

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