Are you a strata council member, property manager, or condo owner struggling to manage difficult personalities in your building? This episode features experienced strata lawyer Phil Dougan (Citadel Law) in conversation with Thomas Beattie (OctoAI), diving deep into the best practices, legal considerations, and real-life strategies for handling bullies, hoarders, and other challenging owners in BC strata communities.Key topics covered:- Types of problem owners and the psychology behind their behavior- Step-by-step legal process for bylaw enforcement (Section 135)- Why rigorous documentation and due process protect your council- The difference between powers and duties – and why it matters- Tips for balancing firm enforcement with fairness and empathy- How proactive leadership and preventative legal advice can save thousands- When to escalate to the CRT or Supreme Court for injunctions- Compassionate approaches to issues like hoarding or mental illnessLearn how council members can enforce bylaws effectively, uphold their duty of care, and create a safe, supportive community—without endless litigation or burnout.LEARN MORE► Discover OctoAI’s strata intelligence solutions: https://octoai.com/► Learn more about Citadel Law: https://citadellawyers.ca/

Get ready to rethink everything you know about strata general meetings, because the future is hybrid, and it's already here. Join Ryan Grant of Property Flute and Thomas Beattie of OctoAI for a session packed with eye-opening stories, actionable tips, and a few hard truths about why the "old way" of gathering just doesn't cut it anymore. Ryan will reveal what it takes to run meetings that are secure, transparent, and actually get people engaged, whether they're sitting in the room or dialing in from the beach.Learn how hybrid governance brings councils and owners together (no, really!), hear case studies from BC stratas already thriving on this model, and step-by-step advice to make your next AGM painless for every participant and those running the show. It’s not just evolution. It’s a revolution in how strata communities make decisions, connect, and build trust. Join us and help lead the change!LEARN MORE► Discover OctoAI’s strata intelligence solutions: https://octoai.com/► Learn more about Property Flute: https://propertyflute.ca/

Join Kelly McFadyen of Condominium Lending Group and Thomas Beattie, CEO of OctoAI, for a candid conversation on how condo loans can provide a path to funding projects...without the need for special levies.Kelly brings deep experience in navigating financing options for strata communities, while Thomas offers a forward-looking perspective on how data and technology are reshaping decision-making in condo governance. Together, they’ll explore how loans are another tool to help communities tackle major repairs, upgrades, or energy initiatives while spreading costs fairly and protecting liquidity.If you’re a council member, strata manager, or owner looking for practical alternatives to levies, this discussion will show you how to align project financing with long-term planning and community stability.LEARN MORE► Discover OctoAI’s strata intelligence solutions: https://octoai.com/► Learn more about Condominium Lending Group: https://condolending.com/