The conversation covers the evolving landscape of catering in the restaurant industry, focusing on the operational and marketing aspects. It delves into the importance of catering, the impact of technology and innovation, and the role of the C Society in providing fractional support for restaurant businesses. The conversation covers the emergence of new solutions in the market, the impact of off-premise catering on restaurant operations, and the importance of brand experience in catering. It also delves into the challenges and opportunities in off-premise catering, the role of technology, and the significance of relationship-based business in catering.

Takeaways

• Catering is becoming increasingly important for restaurants to drive revenue outside of their four walls and create consistency and quality in guest experiences.
• The C Society provides a collective of professionals with distinct superpowers, offering fractional support for various aspects of restaurant businesses. Emergence of new solutions
• Impact of off-premise catering on restaurant operations
• Importance of brand experience in catering
• Challenges and opportunities in off-premise catering
• Role of technology in catering
• Significance of relationship-based business in catering

Chapters

• 00:00 The Future of Off-Premise and Catering
• 29:10 Importance of Brand Experience in Catering
• 35:15 Role of Technology in Catering

The podcast episode features a conversation with Allen Beck, a proven operator and growth leader in the restaurant and hospitality space, discussing the transition from his previous company to his current role at nibble one. The conversation covers the significance of catering, the impact of technology, and the operational challenges faced by restaurants in the off-premise and catering business. The conversation covers a wide range of topics related to off-premise catering, including technology solutions, branding, customer experience, and industry insights. It also delves into the challenges and opportunities in the catering industry, as well as the impact of technology on catering operations.

Takeaways

• Catering as a significant revenue driver
• The importance of operations, technology, and people in catering success Full transparency in the catering process
• The importance of branding and customer experience in catering

Chapters

• 00:00 Quality Control in Catering Delivery
• 31:18 The Role of Delivery Services in Off-Premise Catering
• 37:38 Transition to Tech and Passion for Impact

This episode of ChatGTM features a conversation with Christopher Sebes, a hospitality pioneer and visionary, discussing the Incentive platform designed to grow customer count with targeted digital ads. The conversation covers the evolution of restaurant technology, the impact of location-based advertising, and the role of AI in marketing. The conversation covers the journey of a tech company in the restaurant industry, the challenges of changing direction, and the innovative approach to targeted advertising. It also delves into the intersection of technology and human behavior, as well as the personal and professional insights of the guest.

Takeaways

• Restaurant technology evolution
• Impact of location-based advertising
• Role of AI in marketing Tech companies face challenges in pivoting their direction to meet market needs.
• Innovative targeted advertising can be a game-changer for businesses in various industries.

Chapters

• 00:00 Introduction and Snowdrifts
• 06:18 Incentive Platform Overview
• 12:10 Problem-Solving with Incentive
• 18:22 Reporting and A/B Testing
• 24:10 Learning and Collaboration
• 32:59 Targeted Advertising and Human Behavior
• 39:33 Partnerships and Industry Insights

In this episode of The ChatGTM Podcast, hosts Michael Beck and Chad Horn welcome Adam Steinman, a customer experience executive specializing in restaurant technology. The conversation explores the intersection of culinary arts and technology, particularly how Adam's background as a chef informs his approach to enhancing customer experience through AI. They discuss the complexities of restaurant operations, the role of AI in improving hospitality, and the importance of maintaining a human touch in service. Adam shares insights on guest sentiment towards AI, the significance of quality in technology, and lessons learned from past AI failures. The episode concludes with thoughts on leadership, the future of AI in restaurants, and upcoming industry events.

The conversation covers the impact of AI in the restaurant industry, the influence of culinary background on technology, and guest sentiment towards AI experience. It also explores the challenges and opportunities in AI adoption, the respect for restaurant operations, and the impact of AI on hospitality and employee experience. Additionally, it discusses the design of tech for restaurant operations and lessons from first generation AI platforms. The conversation covers a range of topics including the interaction between AI and human touch, cost and pricing strategy, customer experience and leadership, the importance of quality ingredients in technology, restaurant operations and AI, and the significance of human touch in hospitality. The discussion delves into the impact of AI on drive-through upsell, the fixed cost per store, customer experience teams, the analogy of cooking with quality ingredients, Audivi AI in drive-through technology, and the role of human interaction in the restaurant industry.

Takeaways

• AI in the restaurant industry
• Impact of culinary background on tech
• Guest sentiment towards AI experience AI and Human Interaction
• Cost and Pricing Strategy
• Customer Experience and Leadership
• Quality Ingredients and Technology
• Restaurant Operations and AI
• Human Touch in Hospitality

Chapters

• 00:00 Introduction and Trade Show Season
• 05:00 Hospitality and AI in Restaurants
• 11:01 AI and Hospitality Experience
• 16:15 Impact of AI on Employee Experience
• 22:29 Designing Tech for Restaurant Operations
• 29:39 AI and Human Interaction
• 35:09 Quality Ingredients and Technology
• 40:54 Human Touch in Hospitality

The conversation covers the personal stories of the guests, the journey of Budget Branders, the challenges and solutions in the supply chain, the importance of branding and custom disposables, eco-friendly packaging, upcoming events, and the seamless process and turnaround time for custom disposables. Key takeaways include the impact of custom branded disposables on brand perception, the benefits of the hybrid program, and the importance of communication and customer service. The conversation covers the entrepreneurial journey of Ramsey and Jamie Gilbertsen, focusing on their investment in a factory, printing equipment, customer relationships, and the benefits of their hybrid program for packaging. The discussion also highlights the joy found in business and the surprising aspects of working in the custom disposables industry.

Takeaways

• Custom branded disposables elevate brand perception
• Hybrid program offers cost efficiency and flexibility
• Communication and customer service are key to success Hybrid program for packaging
• Entrepreneurial journey
• Servant leadership
• Custom disposables industry

Chapters

• 00:00 Seamless Process and Turnaround Time
• 29:46 Growth and Market Competition
• 35:09 Hybrid Program Benefits
• 42:21 Surprising Aspects of Custom Disposables

The podcast episode features a conversation with Daniel Martinez, the founder and CEO of QNS, discussing the impact of technology on restaurant operations, the value proposition for restaurant brands, Daniel's personal journey as a solopreneur, and the role of technology in the hospitality business. The conversation also delves into the misconceptions and realities in technology adoption, as well as the alignment of technology with measurable outcomes and the importance of resiliency and redundancy in network infrastructure. The conversation delves into the impact of technology on customer experience, highlighting the shift in the restaurant industry towards technology-driven customer interactions. It also explores the critical importance of endpoint security in business operations, emphasizing the need for robust security measures to protect sensitive data and systems.

Takeaways

• Technology needs to be aligned with measurable outcomes
• The importance of resiliency and redundancy in network infrastructure Customer experience is impacted by technology
• Endpoint security is a critical concern for businesses

Chapters

• Daniel’s Background & Career Journey – From IT leadership to founding Q & S, solopreneurship, and lessons learned.
• Q & S & Restaurant Technology – Discussing tech infrastructure for multi-unit restaurants, scaling, and operational efficiency.
• Security & Network Insights – Cybersecurity, endpoint security, and network resiliency in restaurants.
• AI & Tech Adoption – How AI and modern technology impact operations and decision-making.
• Personal Reflections – Daniel shares personal stories of resilience, community, and lessons from entrepreneurship.

The conversation covers the importance of AI in hospitality, Josh's Halpern's expertise in bar operations, his role at Anheuser-Busch, identifying key industry challenges, the impact of chicken wings on business, the role of AI in hospitality and emotional currency, the use of AI to enhance guest experience, challenges and opportunities with AI and Shaquille O'Neal, and creating emotional experiences in Big Chicken and Fresh Brothers Pizza. The conversation covers topics related to creating lasting memories, improving hiring processes, learning from Craveworthy, challenges of restaurant tech, the value of trade shows, AI in hospitality, and preparing for an AI-enabled future. Key themes include the importance of authentic energy and hospitality, the complexity of restaurant tech solutions, and the need to isolate feeling vs. thought in business.

Takeaways

• AI's role in enhancing guest experience
• Emotional currency and its impact on hospitality Authentic energy and hospitality are essential for creating lasting memories
• The complexity of restaurant tech solutions requires careful consideration and optimization

Chapters

• 00:00 Introductions and Cold Weather Chatter
• 05:15 Identifying Key Industry Challenges
• 16:04 The Use of AI to Enhance Guest Experience
• 23:51 Creating Emotional Experiences in Big Chicken and Fresh Brothers Pizza
• 29:21 Learning from Craveworthy
• 35:24 The Value of Trade Shows
• 41:07 Preparing for an AI-Enabled Future

🎙️ Podcast Spotlight: ChatGTM Podcast S2 Ep 5: Toni Ronayne on Leadership, Fractional Roles & Community

We had the pleasure of speaking with Toni Ronayne about her journey from corporate leadership to founding her own company, The C Society. The conversation dives into the shifts, insights, and strategies shaping modern hospitality leadership.

✨ Key Themes:
• Embracing change & validation
• Early career leadership lessons
• The rise & impact of fractional leadership
• Community building & mentorship in hospitality
• Unique pressures for women in leadership
• Momentum, cross-pollination & setting up fractional leaders for success

💡 Top Takeaways:
• Hospitality leadership: Navigating dynamic change & priorities
• Fractional leadership: Essential in times of transformation
• Community building: Finding your tribe & fostering connections
• Validation & timing: Knowing when to pivot & embrace new opportunities

🕒 Episode Chapters:
• 00:00 – NRF Highlights & Introduction
• 05:57 – Early Career & Leadership Lessons
• 14:00 – Rise of Fractional Leadership
• 20:54 – Community Building & Transition to C Society
• 27:16 – Embracing Change & Validation
• 33:27 – Unique Pressures for Women in Hospitality Leadership
• 39:03 – Setting Up Fractional Leaders for Success

Toni’s insights remind us that leadership isn’t just about title, it’s about momentum, community, and impact.

#Leadership #FractionalLeadership #Hospitality #CommunityBuilding#Mentorship #CareerTransition