What if one of the biggest challenges in restaurant operations isn't food cost or labor; but how employees get paid?

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Vaughn Ackman, Co-Founder and President of Sales at DishOut, to discuss one of the most overlooked areas of restaurant operations: tip management.

Vaughn shares his journey from restaurant operator and Sysco executive to SaaS founder, and explains why DishOut was created to eliminate one of hospitality's biggest operational headaches. From automated tip calculations and digital tip distribution to compliance, transparency, and employee trust, this conversation explores how better technology can create a better experience for both operators and frontline employees.

The discussion also dives into startup lessons, restaurant culture, technology adoption, employee retention, and why taking care of your people ultimately leads to a better guest experience.

If you're a restaurant owner, operator, HR leader, finance executive, or hospitality technology professional, this episode is packed with practical insights you can apply immediately.

✅ Why restaurant tip management is more complicated than ever

✅ Building trust through transparency

✅ Eliminating manual spreadsheets and tip calculations

✅ Cashless tip distribution and employee safety

✅ Startup lessons from building DishOut

✅ Why restaurant technology should remove friction

✅ How great employee experiences create better guest experiences

✅ Hospitality technology trends shaping the future

Vaughn Ackman

Co-Founder & President of Sales

DishOut

🌐 https://dishout.com

The ChatGTM Podcast features conversations with the founders, executives, innovators, and operators shaping the future of hospitality, restaurant technology, AI, leadership, and go-to-market strategy.

Hosted by Michael Beck and Chad Horn, each episode delivers authentic conversations with the people building what's next.

🎙️ New episodes every week.

👍 Like this episode.

💬 Leave a comment with your biggest takeaway.

🔔 Subscribe to ChatGTM for more conversations with hospitality's top leaders.

What's the biggest operational headache your restaurant faces today and could better technology solve it?

Let us know in the comments.

#ChatGTM #VaughnAckman #DishOut #RestaurantTechnology #HospitalityTechnology #RestaurantOperations #TipManagement #RestaurantLeadership #EmployeeExperience #RestaurantInnovation #HospitalityLeadership #RestaurantSoftware #RestaurantAI #SaaS #IncTankGTM #MichaelBeck #ChadHorn

What if the greatest leadership advantage wasn't AI... but authenticity?

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Claude Silver, the Chief Heart Officer at VaynerX, where she leads the people and experience strategy behind one of the world's most recognized marketing organizations.

Working alongside Gary Vaynerchuk, Claude has spent more than a decade proving that culture isn't a perk, it's a competitive advantage.

This conversation explores what happens when leaders stop managing people and start believing in them.

From emotional intelligence and psychological safety to leadership, vulnerability, accountability, and the future of work, Claude shares why the strongest organizations aren't built on fear, they're built on trust.

We also dive into her new book, Be Yourself at Work, and discuss why so many professionals are exhausted; not because of the work itself, but because they're performing a version of themselves they believe the workplace expects.

If you're a CEO, founder, manager, HR leader, or anyone responsible for building teams, this episode is a masterclass in creating cultures where people, and businesses thrive.

In This Episode

✅ What it really means to be a Chief Heart Officer

✅ Building culture inside Gary Vaynerchuk's organization

✅ Why culture is a business strategy—not an HR initiative

✅ Emotional intelligence as a leadership superpower

✅ How to create psychological safety at work

✅ Why authenticity outperforms performance

✅ Hiring for culture addition, not culture fit

✅ The importance of self-awareness in leadership

✅ Why empathy and accountability belong together

✅ Lessons from Claude's book Be Yourself at Work

Guest

Claude Silver

Chief Heart Officer | VaynerX

Author | Be Yourself at Work

🌐 https://claudesilver.com

📘 Pick up Be Yourself at Work

About ChatGTM

The ChatGTM Podcast features conversations with the founders, executives, innovators, and thought leaders transforming hospitality, retail, AI, leadership, and Go-to-Market strategy.

Hosted by Michael Beck and Chad Horn, each episode explores the people behind the brands and the ideas shaping the future of business.

🎙️ New episodes every week.

👍 Like this episode

💬 Leave a comment with your biggest takeaway.

🔔 Subscribe for more conversations with extraordinary leaders.

Question for the Audience

What's one thing leaders can do today to create a workplace where people truly feel safe to be themselves?

Tell us in the comments.

#ChatGTM #ClaudeSilver #VaynerX #GaryVee #Leadership #EmotionalIntelligence #CompanyCulture #PeopleFirst #LeadershipDevelopment #PsychologicalSafety #FutureOfWork #Authenticity #BusinessLeadership #IncTankGTM #GoToMarket

What if AI didn't replace great leaders... but made them even better?

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Patrick Bobrukiewicz, technology leader at Thrive Restaurant Group, Google AI Influencer, and one of hospitality's most respected voices on AI and operational innovation.

While much of the conversation around AI focuses on automation and efficiency, Patrick offers a different perspective:

The future belongs to organizations that use AI to make people more human, not less.

From freeing General Managers from spreadsheets to empowering better leadership, improving employee culture, and creating more meaningful guest experiences, Patrick explains why AI should be viewed as an Iron Man suit, not a replacement for the person inside.

The discussion explores the intersection of leadership, technology, culture, and hospitality, offering practical insights for restaurant operators, franchise leaders, technology providers, and anyone preparing their organization for the future of work.

✅ Why AI should make leaders more human—not replace them

✅ Freeing General Managers from the back office

✅ Building trust in AI across restaurant operations

✅ The future of restaurant leadership

✅ Why EQ becomes more valuable in the age of AI

✅ Connecting POS, labor, guest feedback, and operational data

✅ How AI can improve culture and employee engagement

✅ The importance of designing technology around people

✅ Why frontline adoption determines AI success

✅ Creating personalized guest experiences through AI

💬 "Burn the kilowatt hours, not the man hours."

💬 "Return on Attention is becoming just as important as Return on Investment."

💬 "The companies that win in the AI era will focus on the humans first."

Patrick Bobrukiewicz

VP AI Strategy & Innovation | Thrive Restaurant Group

Google AI Influencer

Connect with Patrick on LinkedIn:
https://www.linkedin.com/in/patrick-bobrukiewicz/

The ChatGTM Podcast features conversations with the founders, operators, executives, and innovators shaping hospitality, retail, AI, and Go-to-Market strategy.

Hosted by Michael Beck, CEO of Inc Tank GTM, and Chad Horn, each episode explores the people, ideas, and technologies transforming the industries they serve.

🎙️ New episodes every week.

👍 Like this episode

💬 Leave a comment with your biggest takeaway.

🔔 Subscribe for more conversations with industry leaders.

Question for the audience:

Will AI replace great leaders...

...or give them more time to become even better leaders?

Tell us what you think in the comments.

#ChatGTM #IncTankGTM #GoToMarket #GTM #ArtificialIntelligence #AI #RestaurantTechnology #HospitalityTechnology #Leadership #RestaurantLeadership #GoogleAI #Hospitality #FutureOfWork #OperationalExcellence #RestaurantInnovation