Chapter 10: The Roadmap to Bank 4.0
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Chapter 10: The Roadmap to Bank 4.0
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Chapter 10, titled "Conclusion: The Roadmap to Bank 4.0," outlines the transformative journey of banking from traditional models to a new paradigm defined by embedded, ubiquitous banking services. It emphasizes the need for banks to adopt first principles thinking, shedding outdated processes associated with physical branches in favor of technology-driven solutions that prioritize customer experiences and real-time interactions. The chapter highlights that future banking will be characterized by frictionless engagement, AI-driven advice, and a focus on utility rather than traditional banking products. It warns that banks failing to adapt to these changes risk obsolescence, drawing parallels to companies like Blockbuster and Kodak, which did not recognize the urgency of transformation in the face of technological disruption.