In this episode of The Why We Started Podcast, host Vanessa Grace sits down with Jessica Waugaman, owner of Vicky’s Helping Hands, a home management and concierge service rooted in legacy and built on trust. Jessica shares how a family-run idea, started by her mother-in-law Vicky in 1994, evolved into a modern, full-service operation that gives homeowners peace of mind when they can’t be there. From managing vendors and overseeing Airbnbs to walking clients through unexpected emergencies, Jessica leads with intention and care.

She opens up about what it was like to take over the business after Vicky’s Alzheimer’s diagnosis, how her nonprofit and real estate background shaped her approach, and why keeping that “we care like it’s our own home” feeling is non-negotiable. This conversation goes beyond logistics. It’s about legacy, trust, and showing up for people when it matters most.

Connect with Jessica:
Website: https://www.vickyshelpinghands.com
Instagram: @vickyshelpinghands
Facebook: Vicky’s Helping Hands
LinkedIn: Jessica Waugaman

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