This week, Michelle and Katie chat about the big AI stories making headlines, from the launch of GPT-5 to a worrying case of gender bias in healthcare. They cover a huge breast cancer screening data breach in the Netherlands, a robot that decided to start folding clothes all by itself, and some surprisingly human robot dramas including one that fell into a fountain and another that thinks it’s worthless.

Timestamps:00:00 – Introduction06:46 – AI gender bias in health10:54 – Hacker breach of breast cancer screening data15:01 – Figure AI (Robot AI hybrid)19:31 – Security robot has malfunction20:31 – AI who thinks it's worthless

Links & References:

• OpenAI launching GPT-5

• GPT makes changes after feedback

• AI gender bias in health

• Hacker breast cancer screening breach

• Security robot throws itself into fountain

If you're still on Windows 10 after 14th October, your systems are at risk.As Ethical Hacker, Cyber Sam explains this week on CTRL + Care.We actually have a free webinar on the Windows 11 transition coming up to ensure you're prepared.📺 Webinar Tue 2nd Sep - Register here: http://bit.ly/4oyUlAw Free resources here: https://buff.ly/Yj1U1Fp

70% of ransomware attacks are on small and medium size organisations.

Hackers know that smaller organisations are less likely to have stronger defences.

A great eye-opening chat with Cyber Sam this week on CTRL + Care.

This week on CTRL + Care, we’re joined by our very first guest - Cyber Sam, our brilliant colleague and in-house ethical hacker.

We talk digital risks, how hackers think, and what care providers really need to know about cyber security (hint: it’s not as scary as it sounds).

If you’ve ever felt unsure about your digital setup or wondered what an ethical hacker actually does, this one’s for you.

Timestamps

00:00 Introduction

02:37 Introducing Cyber Sam - Ethical Hacker

03:21 Ransomware Threats and Small Businesses

04:06 The organisational structure of ransomware gangs is unravelling

06:54 Windows 10 is ending

07:18 Password Security and Best Practices

08:59 Don't pay ransomware fines

09:19 Ransomware Payment Dilemmas

10:41 Huge skills gap in cyber (even for the criminals)

12:39 Criminal gangs are being taken down more often

17:02 Crowd Strike 2025 report

18:02 A moment to celebrate social care

20:33 Cyber Squirrels Segment

20:53 Cyber Squirrels - GrumpyGran1948

Links

• • The Organisational Structure of Ransomware Threat Actor Groups is Evolving Before Our Eyes
  • Ransomware Trends 2025
  • CrowdStrike 2025 Global Threat Report
  • Weak password allowed hackers to sink a 158-year-old company - BBC News
  • GrumpyGran1948
  • Kawasaki and Foxconn build robot nursing assistant

Data without story is just numbers - utilising data to see when and how to intervene to improve someone's care, is what makes it so impactful in care.

The most frequent users of the NHS app are over 65's and over 75% of English Adults have access to the app!

At this point, it's more popular than Netflix - but we're still waiting on the Venn diagram to compare it against The Archers.

This week on CTRL + Care: Michelle and Katie break down the biggest digital care stories of the week, from Peterborough's person-centred AI chatbot 'Hey Geraldine' to the hidden environmental cost of generative AI. They also unpack the risks of over-reliance on tech after a payment platform glitch leaves people without vital care, and share insights from a new report on digital maturity in Welsh care services.

Timestamps:

00:00 Introduction to Control Plus Care

02:42 Council in Peterborough turns experienced worker into AI chatbot

07:24 The Hidden Energy Behind Every Prompt - Mark Topps Caring Bytes

12:43 AI health diagnosis tool - NHS Health Annie

18:17 Social Care Wales - New report recommends steps to help social care reach its digital potential

24:05 Tech failure leaves thousands of disabled people unable to pay their care workers

Links: Council in Peterborough turnsexperienced worker into AI chatbot - BBC News

· “The Hidden Energy Behind Every Prompt” - Mark Topps, CaringBytes

· https://fortune.com/2025/07/20/uk-health-service-ai-tool-false-diagnoses-patient-screening-nhs-anima-health-annie

· https://socialcare.wales/news-stories/new-report-recommends-steps-to-help-social-care-reach-its-digital-potential

· Come and hearmore about the report's findings and recommendations

· https://www.disabilitynewsservice.com/payments-companys-tech-failure-leaves-thousands-of-disabled-people-struggling-to-pay-their-care-workers// Tech glitch leaves some disabledpeople unable to pay for care - BBC News

Michelle and Katie unpack the digital chapter of the NHS’s 10-year plan – from the single patient record to major NHS App upgrades and wearable tech. What does it all mean for social care? Plus, AI accents, cybersecurity concerns, and a new research project on mainstream tech for learning disabilities.

Timestamps:

00:00 Introduction to Control Plus Care

01:00 Todays topic: NHS 10 Year Plan

02:25 Single patient record

02:40 Clinicians and access

05:19 "Wearables!!"

08:12 NHS app update access

09:30 Making data available to patients

13:26 NHS app - 'My GP'

16:01 NHS app - 'My Choices'

16:52 NHS app - 'My Specialist'

18:26 NHS app - 'My Carer'

18:26 NHS app - 'My Carer'

18:55 NHS app - 'My Care'

20:11 NHS app - 'My Companion'

23:20 Rapid fire updates - University of Sheffield research opportunity

24:12 Rapid Fire Updates - ADASS Spring Survey

24:55 Rapid Fire Updates - Can AI clone a regional UK accent?

Links:

• NHS 10 Year Plan Summary - Fit for the future: 10 Year Health Plan for England - executive summary (accessible version) - GOV.UK

• “What does the NHS 10-Year plan mean for digital in Adult Social Care” - Katie Thorn, Digital Care Insights https://www.linkedin.com/pulse/what-does-nhs-10-year-plan-mean-digital-adult-social-cbkwe/?trackingId=oxhXK5XISGC3q12%2BmgeSWw%3D%3D

• TEC-LD Sheffield University - https://sscr.nihr.ac.uk/understanding-what-social-care-really-needs-from-technology/

• ADASS Spring Survey - https://www.adass.org.uk/documents/adass-spring-survey-2025/

• “The Hidden Energy Behind Every Prompt” - Mark Topps, Caring Bytes

• New AI voice tool trained to copy British regional accents https://www.bbc.co.uk/news/articles/c07d2dyx19zo