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  • 2: 5 for 20 Episode 2: “Claims, Contracts & Counsel: What Every Operator Should Know,” featuring David Thurber

    2: 5 for 20 Episode 2: “Claims, Contracts & Counsel: What Every Operator Should Know,” featuring David Thurber
    2025/05/16
    In this episode of 5 for 20: Senior Living Podcast, host Peter Winterburn sits down with John David Thurber, in-house counsel at CAC Group, for a practical and insightful discussion on legal trends and risk management in the senior living industry. Covering everything from the differences between GL, PL, and EPL claims to how company culture directly impacts litigation, David offers valuable tips on how operators can proactively mitigate risk. Plus, a primer on the importance of arbitration agreements and how to handle incidents inherited through acquisitions.

    Whether you’re an operator, risk manager, or industry advisor, this 20-minute episode is packed with takeaways you can apply today.
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    20 分
  • Culture First: Building Stronger Risk Management in Senior Living

    Culture First: Building Stronger Risk Management in Senior Living
    2025/04/10
    In this episode of Five for 20, host Peter Winterburn welcomes Erica Holman, CAC Group’s in-house risk management expert and licensed nursing home administrator with over 30 years of operational and clinical experience in senior living. Together, they break down five key questions in just 20 minutes—offering actionable insight into what makes a risk management program not just functional, but transformational.
    Erica shares how to proactively structure a risk management program, why culture and team buy-in matter, and how working with legal counsel from day one helps protect facilities and improve outcomes. Listeners will learn:
    • Where to start when developing or refreshing a risk management program
    • Why documentation and legal collaboration are essential
    • The biggest barriers to successful implementation—and how to overcome them
    • How QA, compliance, and risk management efforts intersect
    • What “success” looks like in risk management (hint: it’s not just fewer incidents)
    If you're an executive, HR professional, or administrator in senior living or healthcare, this episode is packed with must-know strategies.
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    18 分
  • 5 for 20 Episode 1: Culture First: "Building Stronger Risk Management in Senior Living,” featuring Erica Holman

    5 for 20 Episode 1: Culture First: "Building Stronger Risk Management in Senior Living,” featuring Erica Holman
    2025/04/08
    In this episode of 5 for 20, host Peter Winterburn welcomes Erica Holman, CAC Group’s in-house risk management expert and licensed nursing home administrator with over 30 years of operational and clinical experience in senior living. Together, they break down five key questions in just 20 minutes, offering actionable insight into what makes a risk management program functional and transformational.

    Erica shares how to structure a risk management program proactively, why culture and team buy-in matter, and how working with legal counsel from day one helps protect facilities and improve outcomes. Listeners will learn:

    • Where to start when developing or refreshing a risk management program
    • Why documentation and legal collaboration are essential
    • The most significant barriers to successful implementation—and how to overcome them
    • How QA, compliance, and risk management efforts intersect
    • What “success” looks like in risk management (hint: it’s not just fewer incidents)
    If you're an executive, HR professional, or administrator in senior living or healthcare, this episode is packed with must-know strategies.
    続きを読む 一部表示
    18 分