Discover how AI in dentistry is revolutionizing dental practices in this comprehensive discussion with dental hygienist and AI expert Ann-Marie DePalma. Learn about cutting-edge dental AI solutions that are streamlining operations, improving patient care, and boosting practice profitability.

About Ann-Marie DePalma:

Ann-Marie is a registered dental hygienist, educator, and AI specialist who provides continuing education programs on artificial intelligence in dentistry, cybersecurity, TMD, developmental delays in children, and women's health. Her courses are approved through the American Academy of Dental Hygiene (AADH) for the entire dental team.

Contact Ann-Marie:

• Website: depamaannemarie.com
• Email: depamaannemarie@gmail.com

What You'll Learn About AI in Dentistry:

• How AI dental tools are solving time management challenges in hygiene departments
• Voice-activated AI periodontal charting systems that save valuable appointment time
• Cybersecurity considerations when implementing artificial intelligence in dentistry
• The connection between comprehensive periodontal evaluations and practice profitability
• Women's health conditions that impact oral health and how AI can help identify them
• Essential questions to ask AI vendors before implementation

Dental AI Companies & Products Mentioned:

• Bola.ai - https://bola.ai/
• Denti.ai - https://www.denti.ai/
• Annie AI - https://mysocialpractice.com/annie-ai/
• Pearl - https://www.hellopearl.com/
• Overjet - https://www.overjet.com/
• Stratus - https://www.usestratus.com/
• My Social Practice: https://mysocialpractice.com/

Additional Education

Dental AI Receptionist Benefits: https://mysocialpractice.com/2025/07/dental-ai-receptionist/

What Dental AI Can and Can’t Do: https://mysocialpractice.com/2025/07/dental-ai-can-do/

91 Questions Every Dentist Should ask About AI: https://mysocialpractice.com/2025/07/questions-about-dental-ai/

Subscribe on Spotify:

https://open.spotify.com/show/3aXt39OJCiM6iFCntYKqy7?si=f36c827b55cd4bb1

Subscribe on YouTube:

https://youtube.com/@byte-sized-podcast?si=0nmON2K0lmu0zgY9

Colin Ambler is the co-founder of Team Care Dental, an innovative platform that automates staff incentives for dental practices. With a background in technology and real-world experience managing a growing multi-doctor practice alongside his wife, Colin built Team Care to solve a universal challenge—how to engage team members, boost performance, and reward great work without endless manual tracking.

In this in-person episode, Adrian and Colin dive into how dental practices can transform culture, productivity, and results by incentivizing the right team behaviors. From getting more Google reviews to improving hygiene reactivation and case acceptance, Colin explains how Team Care’s AI-powered system connects directly to your practice management software, automatically tracks contributions, and pays out micro-bonuses in real time—no spreadsheets, no manual reconciliation.

We also explore a new partnership between My Social Practice and Team Care to incentivize social media content and Google reviews aggregation by dental teams, making it easier than ever to get authentic, high-quality content for marketing campaigns.

• Free 30-Day Trial of “Google Review Booster” Program
• How to Acquire 500+ Reviews eBook

Team Care Dental: https://teamcaredental.com/

My Social Practice: https://mysocialpractice.com/

Annie AI: https://mysocialpractice.com/annie-ai/

Subscribe on Spotify:

https://open.spotify.com/show/3aXt39OJCiM6iFCntYKqy7?si=f36c827b55cd4bb1

Subscribe on YouTube:

https://youtube.com/@byte-sized-podcast?si=0nmON2K0lmu0zgY9

Dr. Kianor Shah is a practicing dentist, entrepreneur, and founder of the Global Summits Institute and Dental Forum, two influential platforms that connect dental professionals worldwide. Known for bringing together thought leaders, innovators, and clinicians, Dr. Shah has built a global network that fosters collaboration, business development, and education in dentistry.

In this episode, Adrian sits down with Dr. Shah to explore the intersection of dentistry, entrepreneurship, and global networking. They discuss how Dr. Shah transitioned from chairside dentistry to creating platforms that unite dental leaders and innovators from across the world.

You’ll hear about the strategies he uses to bring top minds together, his insights on building professional relationships, and how dentists can leverage events and communities to expand their influence and impact. Dr. Shah also shares valuable lessons learned from organizing large-scale events, navigating business ventures, and staying adaptable in a rapidly changing industry.

Whether you’re a dentist seeking to grow your network, explore business opportunities, or think beyond the operatory, this episode offers actionable takeaways to help you move forward.

Global Summits Institute: https://www.globalsummitsinstitute.org/

Dr. Kianor Shah’s personal website: https://kianorshah.com/

Dr. Kianor Shah’s practice website: https://desertdreamdentistry.com/kianor-shah/

Global Summit on AI and health: https://globalsummit.amors.it/

Worlds Top Doctors: https://top100doc.com/

My Social Practice: https://mysocialpractice.com/

Annie AI: https://mysocialpractice.com/annie-ai/

Subscribe on Spotify:

https://open.spotify.com/show/3aXt39OJCiM6iFCntYKqy7?si=f36c827b55cd4bb1

Subscribe on YouTube:

https://youtube.com/@byte-sized-podcast?si=0nmON2K0lmu0zgY9

Today’s Dental AI and Tech Guest

Emily Richardson is the co-founder of KNWN and creator of Dual Web, an AI search optimization platform. With a background in marketing and sociology, Emily has worked on both the agency and client side for companies that have gone public, before pivoting into AI full-time over two years ago. She now focuses on helping brands—especially local businesses—rank in AI search platforms like ChatGPT, Gemini, Claude, and Perplexity.

Episode Overview

This episode dives into the future of AI search and what dental practices need to do now to show up in AI-generated results. Emily explains how AI platforms gather and rank answers, the difference between traditional SEO and Answer Engine Optimization (AEO), and why speed, structure, and content format matter for AI visibility. We also discuss her company's innovative "Dual Web" technology, which creates an AI-optimized version of your site to boost accuracy, reduce hallucinations, and secure top placement in AI overviews.

Downloadable Resources

• The Power of AI in New Patient Acquisition: https://info.mysocialpractice.com/power-of-ai-ebook
• What Dental AI Can and Can’t Do: https://mysocialpractice.com/2025/07/dental-ai-can-do/
• Forget SEO: Mastering GEO for Dentists: https://info.mysocialpractice.com/forget-seo-for-dentists-ebook

Companies & Resources Mentioned

• KNWN: https://knwn.app/
• My Social Practice: https://mysocialpractice.com/
• Annie AI: https://mysocialpractice.com/annie-ai/
• ChatGPT: https://chat.openai.com/
• Perplexity AI: https://www.perplexity.ai/
• Google Gemini: https://gemini.google.com/
• Claude: https://claude.ai/

If you’d like to be involved in the Dual Web AI Search Optimization Case Study mentioned in this episode, email Adrian at adrian@mysocialpractice.com or Emily at emily@knwn.app.

Tammie Powers is a Certified Dental Practice Management Software Trainer at Adams Brown CPA with 18 months at the firm. Previously served as a dental practice manager for 24 years with a multi-doctor practice and now specializes in dental technology and cybersecurity, helping practices optimize their operations while maintaining compliance and security standards.

Deep dive into cybersecurity for dental practices, focusing on the recent Heartland Dental class action lawsuit and AI implementation best practices.

• What happened: Heartland used AI for phone calls via RingCentral without proper disclosure
• The problem: Patient conversations were being recorded and used to train AI agents for other clients
• Legal issues: Federal wiretapping violations, HIPAA privacy concerns
• Status: Class action lawsuit filed, potentially costly settlement ahead
• Apple comparison: Apple facing $95 million settlement for similar Siri recording issues

1. Call Disclaimers: Always include recording notification regardless of state law
2. Updated Privacy Practices: Must disclose AI usage in patient communications
3. Business Associate Agreements (BAAs): Required with all AI software vendors
4. Patient Signatures: Get signed acknowledgment of updated privacy practices

• Adams Brown CPA - Healthcare division and technology services
• Heartland Dental - Multi-location dental practice organization
• RingCentral - Phone service provider with AI capabilities
• Dentrix - Practice management software

• AICPA (American Institute of Certified Public Accountants) - Developed SOC 2 standards

• Download Updated Privacy Practices Template (AI-compliant)
• Download Business Associate Agreement Template

This week on Byte Sized, we dive deep into the cybersecurity nightmare that's shaking up the dental industry. Tammie Powers from Adams Brown CPA joins us to break down the Heartland Dental class action lawsuit that's got every practice owner sweating.

Here's what went wrong: Heartland's AI phone system was recording patient calls and using those conversations to train AI agents for other practices – without proper disclosure. The result? A federal wiretapping lawsuit that could cost them Apple-level money (think $95 million).

But this isn't just Heartland's problem. Every practice using AI tools needs to wake up fast. Tammie walks us through the three non-negotiables: call disclaimers regardless of state laws, updated privacy practices that specifically mention AI usage, and bulletproof business associate agreements.

The bottom line? Your patients trust you with their private health information. When they call thinking they're talking to their dental office, they're not expecting that conversation to train an AI brain for practices across the country. That trust violation is exactly what's driving this lawsuit.

We're not just talking theory here – Tammie gives us the exact templates and actionable steps to protect your practice from becoming the next cybersecurity headline. Because in the AI age, ignorance isn't bliss – it's liability.

Wilhoite Family Dental - Reach out to Dr. Wilhoite by filling out his practice contact form

P1 Dental Partners

Patrick Malloy - The amazing Co-Founder and cursing executive :)

Services mentioned:

Videa AI - diagnostics

Overjet AI - diagnostics

Pearl AI - diagnostics

Velmeni AI - CBCT diagnostics

Kathryn's Company Intelligent Care Alliance

Download the Forget SEO eBook to learn about how SEO is moving towards GEO

Kathryn's search ranking for "expert dental ai speaker" or search it yourself and see who shows up #1 in the organic rankings. And you're not supposed to compete with her on this search term.

Schedule some time with Kathryn

Services mentioned:

Dental AI Diagnostics with Pearl AI

Annie AI

Google Gemini

ChatGPT

Kathryn and Adrian's Related Blogs:

AI for Marketing in Dentistry

AI SEO Marketing

AI Agents in

Schedule a meeting with Cami: https://form.jotform.com/camitussie/connect

Email: camitussie@hsdm.harvard.edu

Instagram: @SmileWithCami

Heartland Dental AI Class Action Lawsuit

Articles by Dr. Tussie:

• Transforming Dentistry with ChatGPT (JADA)
• Understanding large language models: A guide for dental professionals
• Artificial intelligence in dental medicine: A fictitious case study in revolutionized patient care (Dental Economics)
• AI agents and reasoning models: What they mean for the future of dentistry
• Applied artificial intelligence in dentistry: emerging data modalities and modeling approaches

Dr. Cami Tussie proves that you don't need decades of experience to be an AI innovator in dentistry. This Harvard orthodontic resident turned her childhood dental trauma—being born missing 13 teeth—into a passion for making dental visits less scary through AI.

What started as helping her dad stop calling her for email help has evolved into building custom GPTs that create personalized poems and cartoons for pediatric patients. Dr. Tussie walks us through exactly how to build these tools, why they work so well with kids and adults alike, and how practices are using them for marketing gold.

But this isn't just about fun and games. Cami delivers real...