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  • Ep. 31: Enhancing Customer Experience in Financial Technology

    Ep. 31: Enhancing Customer Experience in Financial Technology
    2021/05/12
    Do you know how to grow relationships with customers in an increasingly digital world? On this episode of Built On Strategy, we are joined by Ben Maxim, Assistant Vice President of Digital Strategy and Innovation at Michigan State University (MSU) Federal Credit Union. We discuss the evolving world of customer expectations when dealing with digital service and planning in relation to their finances. Ben was instrumental in creating The Lab, which is the MSU Credit Union’s center for innovation that brings agility, collaboration, drive, and innovation together to turn ideas into advanced financial technologies. America is experiencing a technological renaissance in artificial intelligence and augmented reality, providing new opportunities for institutions to personalize strategies and expand financial planning services for customers. These breakthroughs along with the implementation of nationwide 5G networks have created a market that depends on increasing digital engagement, and Ben is one of the experts invested in the practical application of these technologies in his industry.

    Hosted on Acast. See acast.com/privacy for more information.
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    32 分
  • Ep. 30: How to Determine an Accurate Business Valuation

    Ep. 30: How to Determine an Accurate Business Valuation
    2021/05/10
    How can businesses quantify the risk of a transaction? On this episode of Built On Strategy, we are joined by Mike Blake, a financial strategy and risk management leader with Brady Ware & Company. We discuss key performance drivers for businesses, how to prioritize goals, and the value of brand loyalty. It can be difficult for companies to evaluate the value of their own assets, especially when they lack data models and analytics. In today’s economy, resilience is a vital characteristic of successful ventures, and Mike is an expert at managing risk and protecting his clients from taking losses on material transactions. Listen to find out more about business strategies for owners who want to take risks and consumer behaviors.

    Hosted on Acast. See acast.com/privacy for more information.
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    38 分
  • Ep. 29: An Effective Healthcare System Approach to Drug Diversion Detection

    Ep. 29: An Effective Healthcare System Approach to Drug Diversion Detection
    2021/05/05
    What can data inform us about the inventory and theft within the healthcare industry? On this episode of Built On Strategy, we are joined by Tom Knight, founder and CEO of Invistics as well as the founder and chairman of HealthcareDiversion.org. We discuss how Tom created a system of inventory accountability in the healthcare industry and the resulting demand for a focus on stolen controlled substances from every facet of the supply chain. Cloud-based software makes it easy to track missing equipment and medications, helping healthcare systems to maintain inventory and analytics across complex infrastructures and global supply chains. A progressive approach to reprimanding staff is at the heart of Tom’s non-profit HealthCareDiversion.org, which seeks to provide a platform for individuals to report instances of drug diversion, eliminate the tendency for hospitals to quietly fire infringing personnel, and educate healthcare organizations and other stakeholders on best practices to prevent future diversion.

    Hosted on Acast. See acast.com/privacy for more information.
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    36 分
  • Ep. 28: Building a Company at the Intersection of Professional and Personal Interests

    Ep. 28: Building a Company at the Intersection of Professional and Personal Interests
    2021/05/03
    How can you create and maintain a consistent brand voice and personality for your business?On this episode of Built On Strategy, we are joined by Mike Cosentino, founder and owner of Big Peach Running Company. With seven locations in the Atlanta area, Mike and his team offer equipment and professional opinions to three kinds of people: people who like to run, people who would like to run, and people who would like to like to run. A variety of factors brought on by the COVID-19 pandemic has resulted in an all-time peak of interest in self-care and exercise. With this trend in people working from home, it is Big Peach’s mission to supply shoes that people want to put on more than they want to take off. We discuss the value of an experienced employee base, stereotypes of fitness in the south, and building a business that connects with the community it serves. The future of retail always includes a technological component, and with the potential for 3D printed, custom shoe designs, as well as the need for competitive shipping guarantees, Mike and his team are prepared to provide runners in Atlanta with the products they want.

    Hosted on Acast. See acast.com/privacy for more information.
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    39 分
  • Workforce Ep. 5: Strategies for Managing Workforce Reductions

    Workforce Ep. 5: Strategies for Managing Workforce Reductions
    2021/04/30
    How can businesses strategize toward harm reduction when downsizing?On this special workforce engagement focused episode of Built on Strategy, I am joined by Patrick Lynch, Vice President of Global Operations at Careerminds. Reducing the size of your workforce is never an easy task, as markets change and resources are reassigned it is an inevitable cycle that employers and employees dread. Luckily, there are professionals like Patrick and his team who provide compassionate outplacement solutions for businesses in the process of downsizing. A sudden change in someone’s career path can be incredibly stressful and frustrating but implementing the services of Careerminds provides opportunity programs, educational resources, and a path forward for employees who are let go. Nowadays, every business has a technological component. This means that the ability to be a lifelong learner and adapting to meet the standards and requirements of the modern workforce has never been more important or accessible.

    Hosted on Acast. See acast.com/privacy for more information.
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    39 分
  • Workforce Ep. 4: Strategies for Hiring and Managing Your Virtual Workforce

    Workforce Ep. 4: Strategies for Hiring and Managing Your Virtual Workforce
    2021/04/29
    How can employers effectively navigate the gig economy in a post COVID-19 world?On this special workforce engagement focused episode of Built on Strategy, I'm joined by Amy Appleton, Director of Marketing at BELAY. We discuss the nuances, etiquette, and benefits of the explosive remote freelancer market, as well as how to set expectations and the dynamics of a successful relationship between employers and virtual assistants. The gig economy has been on a steady rise for several years, and the recent surge in remote workforce has stimulated the supply of specialized part-time workers. Finding the right freelancer for any business can be a difficult task, however BELAY are experts at matching personality profiles to fit within different cultures and facilitate working relationships that oftentimes lead to adding responsibilities and a shared vision of ownership for temporary workers. There are certain abstract qualities that create an instant connection for those seeking virtual assistance, and as Amy says, “If it’s not a hell yes, it’s a no.”

    Hosted on Acast. See acast.com/privacy for more information.
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    55 分
  • Workforce Ep. 3: Using VR-Based, High-Venture Experiences to Build Cohesive Teams

    Workforce Ep. 3: Using VR-Based, High-Venture Experiences to Build Cohesive Teams
    2021/04/28
    How can companies perform team-building exercises in a remote work environment?On this special workforce engagement focused episode of Built on Strategy, I'm joined by Marshall Mosher, Founder and CEO of Vestigo, who trains leaders through performance-enhancing virtual reality-based ventures. We discuss the emerging technology that is enabling companies to provide VR experiences for their employees that recreate the world’s most elusive and extreme adventure environments in order to train lessons in mindset, adaptability, and the psychology of risk-taking. The trend for many businesses shifting to a remote workforce is here to stay, and Vestigo is providing a unique opportunity for team building exercises that are engaging, fun, and inspire creativity. We discuss the present limitations and future potential of the technology required for virtual reality, as well as the logistics for supplying a staff with the equipment to participate. These experiences are crafted to thrill their audience and expose them to new and unfamiliar situations. As Marshall says, “No company ever creates something new without getting out of the comfort zone.”

    Hosted on Acast. See acast.com/privacy for more information.
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    35 分
  • Workforce Ep. 2: Understanding How Data Can Help Business Leaders Better Align Teams

    Workforce Ep. 2: Understanding How Data Can Help Business Leaders Better Align Teams
    2021/04/27
    How can data inform an approach to life and success?On this special workforce engagement focused episode of Built on Strategy, I'm joined by Dr. Alan Kemper, Founder of LEAD Workforce Consulting. We discuss the importance and strategies revolving around using data to install the best possible positions in any company. In addition to these vital metrics, Allen emphasizes the importance of self-care and what he refers to as being a four-dimensional person. Attracting ideal candidates to your team requires building a culture for your workplace and creating an authentic community filled with individuals who are just as passionate about shared ownership of the idea, product, or service. Great entrepreneurs always bring something unique to the place where they work, and Allen is an expert at quantifying that human capital.

    Hosted on Acast. See acast.com/privacy for more information.
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    39 分