Every missed appointment costs more than just money — it chips away at your sanity.

In this episode, Phil Jackson tackles one of the biggest profit-killers in the salon industry: no-shows and last-minute cancellations. You’ll learn how to set boundaries that make clients respect your time without awkward confrontations or guilt.

What you’ll learn:
– The 4-layer system to cut no-shows by up to 70%
– How to use deposits without losing clients
– The right reminder timing (and the words that actually work)
– How to enforce policies confidently and fairly

Whether you’re tired of chasing clients who ghost you, or you’re ready to turn chaos into calm, this episode gives you the structure you need for consistency and confidence.

Listen now and reclaim your time, your income, and your sanity.

Next episode to explore:
Salon Retail Excellence with Arif Isikgun — learn how to boost retail sales without sounding salesy.

More from Phil:
queenofmemberships.com/podcast

Where to Start with Salon Memberships (Without Overwhelming Yourself)

You’re working your socks off — long hours, juggling clients, stock orders, and marketing — yet your bank balance still doesn’t show it. Let’s fix that, darling. In this episode, I’ll walk you through how to build simple, sustainable salon memberships that create steady income without turning your business into a spreadsheet nightmare.

We’ll talk about why pricing comes first, who your ideal membership clients really are (hint: your 7s and 8s!), and how to make recurring income feel effortless.

Ready to build predictable, profitable salon income? Join my Memberships Made Easy programme and start transforming your business today.

Listen now and start your journey toward financial calm — because boring income is beautiful.

Pressure is rising in our industry—clients expect more, teams are stretched, and burnout is creeping in. In this episode, I talk with licensed therapist and workshop creator Tina Schrader about how salon professionals can protect their mental health, set healthier boundaries, and build more sustainable client relationships. Tina shares how self-regulation, emotional awareness, and team culture can transform your workday from draining to deeply rewarding.

Learn more about Tina Schrader’s workshops and therapy resources at tinapower.com.