
Big Tops! Managing chaos and unrealistic expectations
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Join us in this episode of Fancy Bread as we dive into ‘Big Tops’ or 'Big Groups' of diners with guest Derek & Nicole. We uncover the secrets of managing the chaos and handling their sometimes unrealistic expectations. We share some expert tips and stories that will help you stay on top of your game as a server or as the host of a big group of diners.
Chapters:
0:00 Ed's opener
0:35 Show Start
1:04 Do we enjoy dining in big groups?
6:48 What we like about serving big groups
8:22 How to greet a big group of diners
12:35 What we don't like about serving big groups
15:05 What screams chaos in a big top
20:55 Big top red flags
25:15 Tug of war over table control
28:05 Biggest group served alone & tips on how to
34:45 A tip for the Host of a big top
35:18 One of Ed's peeves for big tops
40:52 Ordering drinks for a big top
45:40 Another tip for the Host of a big top
46:46 How we serve big tops
49:04 Ed vs Children
51:32 Drinks and verbal contracts
52:42 Celebrities on big tops
54:56 Dream scenario and how to handle it
58:17 Miami handlers
59:52 Adrian's tips for big tops
1:05:12 The bill
1:08:37 Adrian's Closer
A podcast about the restaurant industry.
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Website: https://www.fancybreadmiami.com
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The FancyBreadMiami Podcast is about a love/hate relationship between two food and beverage mercenaries with over 20 years of combined experience. We talk about the real, raw and sometimes misunderstood aspects of dining and working in the restaurant industry. Our mission: To educate, entertain, inspire, and connect.
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