In this episode, we talk about SOP's, otherwise known as standard operating procedures and having something as simple as checklists can protect your business and reduce mental load so that you can focus on the thing that really matters, which is building relationships and creating a fantastic customer experience

We take a little detour into a specific example of strata's and how to explain that to your customer, and work in a checklist to make sure that you've covered anything reduce your own liability and make sure that your customer understands the situation

In this episode, we continue from our prospecting discussions and focus on the crucial step of turning prospects into first meetings. We walk through how to guide clients from that “know, like, and trust” stage to booking either their first market analysis or a property showing. We cover key safety tips when meeting a new client face-to-face for the first time, and we dive into how to deliver value that makes the meeting worthwhile. The focus is on showing clients a better path than just online browsing. We emphasize the importance of getting them prepared—so when they do find the right property, they won’t miss out. We break down steps to ensure they have financing ready, understand their options, and are in a strong negotiating position—so they secure the best possible outcome.

In this episode of Between Appointments, we continue our prospecting series—this time focusing on open houses, and how to turn them into a consistent, ethical lead-generation system (not just a weekend chore).

We break down what to do before, during, and after the open house to maximize conversations, build trust fast, and create follow-up that doesn’t feel pushy. You’ll hear practical tactics around signage and setup, simple conversation frameworks that keep things natural, what information to capture (and how to ask for it), plus the follow-up approach that actually turns “nice meeting you” into appointments.

If you’re a newer agent trying to build momentum—or an experienced agent who wants a cleaner system—this one’s designed to be actionable immediately. Presented by RE/MAX Generation.