『Behind the Screens: IT@ND』のカバーアート

Behind the Screens: IT@ND

Behind the Screens: IT@ND

著者： Andy Jonatzke
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 Behind the Screens: IT@ND

Welcome to Behind the Screens: IT@ND, the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

Behind the Screens: IT@ND delivers insights and strategies to help you stay ahead. Tune in and discover how technology professionals shape and support the University’s tech operations.Copyright Andy Jonatzke
エピソード
  • Supporting Relationships & Data: Notre Dame's Development Office IT Team

    Supporting Relationships & Data: Notre Dame's Development Office IT Team
    2025/07/14
    "Behind the Screens IT at ND: Episode 16" features hosts Diana and Scooter, who welcome Rose Michalski, IT Support Services Associate Program Director, and Andrew Yokum, Associate Director of Integration Services, from the University of Notre Dame's Development Office IT and Services Team. This episode delves into the unique IT landscape of the Development Office, which supports over 400 employees across 58 teams and operates as a large IT organization distinct from central OIT. Rose, celebrating 41 years at Notre Dame and retiring soon, oversees end-user support, hardware/software provisioning, AV technology, and daily operational IT needs, including the complex process of CWP deployments and user provisioning/deprovisioning. Andrew's side of the team, comprising about 20 people, focuses on application services (Salesforce CRM, Marketing Cloud), data integration (moving data between systems, Salesforce development with Apex), BI (data warehousing), and reporting/analytics (Tableau, Business Objects), constantly consulting with constituents on data requests and flows. Unique challenges include matching external constituent data to avoid duplicates for their million-plus records, webinar creation and support, managing JP Morgan check scanners, and supporting Notre Dame Day. They've also innovated with Tango hoteling software for collaborative spaces and mobile Zoom carts for conference rooms. Both Rose and Andrew emphasize the importance of compassion, continuous learning, and networking in their consultancy roles, which involve comprehensive hardware/software support, managing AV, account provisioning, and constant data consultation to align with university policies and streamline processes

    Takeaways
    • Rose has been at Notre Dame for 41 years, showcasing a long career in IT.
    • Andrew transitioned from corporate software development to IT at Notre Dame.
    • The Development Office has 58 teams, each contributing to fundraising efforts.
    • IT consultancy involves providing comprehensive technology support and solutions.
    • User provisioning is a complex and time-consuming process.
    • The team uses various tools like ServiceNow, Salesforce, and Tableau.
    • Collaboration is key in managing IT support and data integration.
    • Unique challenges include managing relationships with alumni and parents.
    • The team has streamlined processes significantly post-pandemic.
    • Rose emphasizes the importance of networking and continuous learning.
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    43 分
  • Building Trust: The People-First Approach in IT with Jane Livingston

    Building Trust: The People-First Approach in IT with Jane Livingston
    2025/06/30
    This podcast episode features an interview with Jane Livingston, Vice President and Chief Information Officer for the University of Notre Dame, discussing her leadership philosophy of "people first, technology second." She reflects on fostering trust and a collaborative culture within Notre Dame's IT community, contrasting it with a prior "command and control" approach. Livingston emphasizes empowering staff through "headroom" for innovation and accountability, highlighting the importance of front-line IT consultants in identifying solutions and the need for continued learning in a rapidly changing technological landscape, particularly concerning AI. The episode concludes with rapid-fire questions about Livingston's personal preferences and the hosts' reflections on the podcast's first season and plans for future video episodes.

    Takeaways

    • Jane Livingston has a diverse background in IT leadership across several universities.
    • The IT community at Notre Dame has transformed to be more inclusive and communicative.
    • Building trust within the IT community is essential for collaboration.
    • A 'People First' approach is crucial in higher education IT leadership.
    • Empathy and listening are key components in solving IT challenges.
    • Innovation requires headroom and a culture that encourages risk-taking.
    • Accountability is necessary alongside trust in a team environment.
    • IT consultants have a unique perspective on the needs of the university.
    • Continuous learning and engagement are vital for IT professionals.
    • The future of IT at Notre Dame is focused on partnerships and collaboration.
    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters), Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology), and Diana Garcia (IT Support Technicin: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
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    53 分
  • Passing the Mic: Diana Takes the Helm as Krista Embraces a New Passion

    Passing the Mic: Diana Takes the Helm as Krista Embraces a New Passion
    2025/06/15
    In this episode of Behind the Screens, the team welcomes Diana Garcia, a new IT support technician, who shares her journey from studying neuroscience to working in IT. The conversation explores her experiences at the service desk, the confidence she has gained in her new role, and her advice for students considering career pivots. Krista announces her transition to co-leading an employee resource group, while reflecting on the relationships built during the podcast's first season. Diana expresses her excitement about becoming a co-host and the opportunity to connect with more people in the IT community at Notre Dame. In this episode, the hosts engage in a light-hearted discussion about personal preferences, commuting challenges, and fun games that reveal compatibility among the group.

    Takeaways

    • Diana Garcia transitioned from neuroscience to IT after discovering her passion for technology.
    • Working at the service desk has provided Diana with valuable experiences and insights.
    • Confidence in one's career can significantly impact job satisfaction and performance.
    • It's important to listen to your instincts when considering career changes.
    • Krista is stepping down as host to focus on new responsibilities with an employee resource group.
    • The podcast has fostered meaningful relationships among the team members.
    • Diana is excited to connect with more people in the IT community.
    • The importance of bridging gaps in understanding between IT and end-users is emphasized.
    • The podcast serves as a platform for sharing knowledge and experiences in technology.
    • Diana identifies as a dog person, while Scott prefers cats.
    • Teleportation is favored over invisibility for time-saving.
    • The hosts discuss their dining hall preferences.
    • Diana relates to Belle from Beauty and the Beast.
    • Krista shares a humorous story about coffee pot sabotage.
    • Diana expresses gratitude for being part of the show.
    About this podcast:
    Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

    Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

    With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.
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    41 分

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