『Behind the Ops』のカバーアート

Behind the Ops

Behind the Ops

著者： Christen Belcher
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 Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution. Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses. Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth. 🗓 New episodes drop every Thursday at 8:00 AM ET. Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.Christen Belcher マネジメント マネジメント・リーダーシップ 経済学
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  • SE01 E02 Maximizing Impact Through Documentation | With Kevin Kostka

    SE01 E02 Maximizing Impact Through Documentation | With Kevin Kostka
    2025/11/06

    In this conversation, Kevin Kostka discusses the significance of documenting processes and creating procedures to enhance efficiency in helping clients. He emphasizes the need to duplicate oneself in order to maximize impact and streamline operations.


    We hope you enjoyed this episode of Behind the Ops!
    - Christen and the Behind the Ops Podcast team :)

    Connect with me:
    LinkedIn - https://www.linkedin.com/in/christenldeeb/

    Listen to Behind the Ops on these podcast platforms:
    Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
    Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
    Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

    Hashtags and SEO Description
    #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
    Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
    続きを読む 一部表示
    36 分
  • SE01 E01 Prioritizing Customer Experience | With Ashlee Foy

    SE01 E01 Prioritizing Customer Experience | With Ashlee Foy
    2025/10/30

    Welcome to the first episode of the Behind the Ops podcast featuring Ashlee Foy!

    In this episode, Christen sits down with Ashlee Foy to unpack what operational excellence really means. It’s not just about process—though the right process can make or break a company. It’s about people. The ones who share your passion for the “HEALTH” of your business and bring it to life every day. Ashlee reminds us that operations succeed or fail through the people behind them—because they shape every client experience, every step of the way.

    Let’s go Behind the Ops.

    Connect with Ashlee on LinkedIn: https://www.linkedin.com/in/ashleepa-c/

    We hope you enjoyed this episode of Behind the Ops!

    - Christen and the Behind the Ops Podcast team :)


    Connect with me:

    LinkedIn - https://www.linkedin.com/in/christenldeeb/



    Listen to Behind the Ops on these podcast platforms:
    Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
    Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
    Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops


    Hashtags and SEO Description
    #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart

    Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
    続きを読む 一部表示
    40 分
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