Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered conversation, Jen and Savanah explore how to manage attitude, energy, and communication across the entire team.

They share practical tips on separating personal stress from professional interactions, guiding “cold” providers toward warmth, supporting admin teams under pressure, and using self-reflection as a tool for leadership growth.

Real talk, real laughs, and real strategies for managing chairside manner.

Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

Follow on Instagram: @backin10pod

Check us out on Facebook: https://www.facebook.com/backin10pod/

Patients remember how they felt when they walked out of your practice, and that memory shapes whether they return or refer. In this episode, Jen and Savanah share practical strategies to transform the end of an appointment into a moment that builds loyalty.

From smooth handoffs to thoughtful follow up, and even controversial takes on who should schedule and collect, this conversation offers ideas you can implement immediately to improve the patient experience.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

Follow on Instagram: @backin10pod

Check us out on Facebook: https://www.facebook.com/backin10pod/

Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the real tea on first impressions, from lobby smells and website vibes to front desk titles and cringe clinician greetings.

Whether you're a dental leader, practice owner, or the team member who actually makes it all run, this one’s for you.

• Why your reviews, photos, and booking links matter more than you think
• The glow-up your “front desk” title needs
• What NOT to say when calling a new patient back
• Small changes that leave a big impression

Because first impressions don’t just matter - they hit.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

More ways to stay in touch!

Watch the episode on youtube: @backin10pod

Follow on Instagram: @backin10pod

Check us out on Facebook: https://www.facebook.com/backin10pod/