True story: Transitioning from military life to the world of franchising can be a pivotal moment in one's career. Back in 1994, Mary Kennedy Thompson, a former Marine, embarked on this journey seeking stability for her family. Inspired by a simple franchise brochure from Cookies by Design, she took a leap that led to multiple successful locations and eventually to the role of President of the company.

Throughout her career, Mary has demonstrated that franchising isn’t just about business; it’s about empowerment. Here are a few insights from our conversation:

• Leadership Matters: Mary emphasizes that effective leadership shapes organizational culture. Franchisors and franchisees alike must embody core values to drive success.

• Community Drives Growth: The power of local support is immense. During uncertain times, organizations like BNI andIFA provide stability and a sense of belonging.

• Give First: The transformative essence of giving is compelling. BNI’s motto “giver’s gain” showcases how selflessness can catalyze both personal and communal success.

Mary's journey from the military to the C-Suite has always been as a servant leader. She consistently illustrates that with resilience, one can navigate challenges and find new significance beyond mere success.