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The first 90 days in a leadership role can feel overwhelming.

You walk into a new community or organization and suddenly you're expected to fix occupancy, improve morale, reduce turnover, build trust with your team, and create results quickly.

Real Talk: The first 90 days of leadership are not about proving how smart you are. They are about building trust.

In this episode of Aspire for More with Erin with Guests Kurt Mosely and Neill Marshall, we explore what really determines whether a new leader succeeds or struggles in those critical early months. We break down the leadership behaviors that create credibility, the mistakes many new leaders make when they try to move too fast, and why listening, observing, and learning the culture are some of the most powerful leadership moves you can make.

This episode is especially valuable for new Executive Directors, department leaders stepping into bigger roles, and operators responsible for developing the next generation of leadership in senior living communities.

When leaders understand how to navigate their first 90 days well, they create the foundation for stronger teams, healthier cultures, and long-term success.

• Why the first 90 days are about building trust, not proving intelligence
• The biggest mistakes new leaders make when stepping into a new role
• How early leadership actions send powerful signals to your team
• Why accountability builds credibility faster than perfection
• The importance of observing culture before trying to change it
• How listening and learning accelerate leadership success

Leadership credibility is not built through speeches or big announcements.
It is built through consistent actions that show people you are accountable, trustworthy, and committed to the team.

When leaders take the time to understand their people, their systems, and their culture, they create the foundation that allows real change to happen.

Kurt Mosely on LinkedIn

Neill Marshall on LinkedIn

HealthSearch Partners

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

What if the biggest lie inside senior living is that 100% occupancy is enough?

In this episode, Erin breaks down why 100% leadership is not a metric — it’s a mindset.

She walks through the full GROW → LEAD → RISE framework behind the 100% Leader program and explains:

• Why competence does not equal capacity
• Why internal growth determines external influence
• How communication builds (or erodes) trust
• Why understanding your financial story is essential for credibility
• How culture sells before marketing ever does
• Why curiosity is the secret weapon of great leaders
• And how group coaching accelerates growth faster than solo learning

If you feel overwhelmed, plateaued, or capable of more — this episode is for you.

Success is not accidental. It is intentional.

The next 100% Leader cohort is open now. If you are ready to grow, lead, and rise intentionally — apply here today.

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

Senior living leaders are tired.

Not because they lack skill.
Not because they don’t care.
But because they are carrying too much.

In this episode of Aspire for More with Erin along with Michele Magner explores a powerful leadership shift: what if the “drama” in your community isn’t a people problem… but a capacity problem?

When leaders operate beyond their emotional capacity, everything feels heavier — escalations increase, communication tightens, and burnout accelerates. But when leaders become emotionally resourced, everything shifts.

This conversation, with Michele Magner from Inspired Caring, unpacks how to reduce friction, stop absorbing unnecessary emotional load, and lead with steadiness instead of reactivity.

If you’re a leader who feels like you’re constantly putting out fires, this episode will help you understand why, and how to lead differently.

Capacity isn’t soft. It’s strategic.

Find out more about Michele and Inspired CARING here: Inspired CARING

Michele Magner LinkedIn page

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

If leadership feels heavier than it used to—if you can’t slow down, can’t say no, and feel like everything depends on you—this episode is for you.

In this solo episode, Erin Thompson explores why capable leaders burn out not because they lack skill or commitment, but because responsibility has outgrown preparation. She introduces the concept of The Wing-It Window—the messy middle where leaders are expected to perform while they’re still learning—and explains why confidence isn’t the solution.

Capacity is.

You’ll learn what leadership capacity actually is, why comparison quietly drains it, and how unexamined expectations keep leaders stuck in over-functioning and reactivity. Erin walks listeners through a powerful 4-step capacity awareness framework that helps leaders regain clarity, control, and confidence—without burning out or white-knuckling their role.

This episode is especially relevant for leaders in senior living, healthcare, operations, sales, and clinical roles who are carrying constant pressure from teams, families, ownership, or corporate expectations.

What You’ll Learn in This Episode

• Why leadership breakdowns don’t come from lack of competence—but lack of capacity
• The difference between capacity, confidence, and competence
• How the Wing-It Window shows up in leadership (and why it’s normal)
• Why alignment restores what comparison has taken away
• The 4 questions that reveal what’s actually running your leadership under pressure
• How survival behaviors and competing commitments quietly limit growth
• Why capacity grows through awareness and acceptance, not hustle
• How to regain clarity and control without changing everything at once

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

Transitions of care are some of the most emotionally charged moments in senior living — and they are where trust is either built or broken.

In this episode, Erin is joined by regional long-term care business development leader Kaci to explore why transitions of care are not just operational or clinical challenges, but true leadership moments.

Together, they unpack why senior living breaks down most often during transitions, how mismanaged emotions lead to fractured relationships, and why the way a family feels when they leave your community becomes your reputation.

Through real-world examples and a rapid-fire “Agree, Disagree, or It’s Complicated” segment, this episode bridges sales, service, and leadership — offering clarity for Executive Directors, regional leaders, sales professionals, nurses, social workers, and anyone navigating complex care conversations.

In This Episode, You’ll Learn:

• Why transitions are emotional long before they are logistical
• The difference between change and transition — and why it matters
• How mismanaged emotions derail trust during care transitions
• Why communication failures are often capacity failures
• How leaders unintentionally turn referrals into ruptures
• When sales should (and shouldn’t) be involved in clinical conversations
• Why relationships don’t end when residents leave — they begin

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.