Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the intriguing realm of AI's impact on outsourcing with our distinguished guest, Thomas Doherty. Thomas, known for his expertise in AI-driven transformations, provides a fresh perspective on the evolving outsourcing landscape, emphasizing how AI is revolutionizing traditional outsourcing models.

Thomas shares insights on the shift from human outsourcing to AI-enhanced solutions, highlighting the potential of AI to act as the "great equalizer." By removing language barriers and enhancing efficiency, AI enables individuals globally to compete on a level playing field, thereby transforming the outsourcing industry.

Notable Quotes:

• "AI is the great equalizer because if you take, let's say a person whose second language is English, that's their biggest weakness in competing in the American market. AI levels that playing field." - [Thomas Doherty]
• "We destroy the good in pursuit of the perfect." - [Jonathan Green]
• "The most successful outsources will become the agentic AI, creating tools and models for organizations to thrive." - [Thomas Doherty]

Thomas underscores the importance of viewing AI as a partnership tool, rather than a replacement strategy, enhancing the capabilities of remote teams and fostering global collaboration. He advocates for a balanced approach, where AI complements human skills, leading to more efficient and innovative solutions.

Connect with Thomas Doherty:

• LinkedIn: https://www.linkedin.com/in/thomas-dohertyjr/

Thomas also discusses the challenges and opportunities of integrating AI into business processes, offering strategies for successful implementation and emphasizing the need for clear objectives and metrics.

If you're interested in understanding the future of outsourcing and how AI is reshaping industries, this episode is a must-listen!

Don't miss this enlightening conversation, which offers valuable insights for business leaders looking to harness AI for growth and competitive advantage.

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the intricate topic of AI and ageism with our exceptional guest, Debra Albert, a forward-thinking advocate for inclusive AI development.

Debra raises critical insights into the often-overlooked realm of ageism within AI systems. She discusses how AI's training predominantly on youthful internet content could inadvertently marginalize older generations. She highlights the necessity of incorporating diverse age groups into AI model training to ensure these technologies reflect a comprehensive spectrum of human experiences and knowledge. This episode is a thought-provoking exploration of how AI can either bridge or widen generational gaps.

Notable Quotes:

• "AI is only as objective as the data it's trained on. Understanding and mitigating biases is crucial." - [Debra Albert]
• "The world does not consist only of Gen Z, and their thinking and values; it is much broader than that." - [Debra Albert]
• "We need to include all of the richness that has come out of all those years of experience into these models." - [Debra Albert]
• "It's not about technical savviness; it's about engagement and input that reflects our diverse society." - [Debra Albert]

Debra further emphasizes the importance of everyone, regardless of age, engaging with AI technologies to ensure these systems serve a diverse population effectively. Her upcoming project aims to assist older adults in discovering flexible work and volunteering opportunities, highlighting her commitment to leveraging AI for societal benefit.

Connect with Debra Albert:

• LinkedIn: https://www.linkedin.com/in/debraalbertnyc/
• Email: debraalbertnyc@gmail.com

Debra is co-founding a startup focused on aiding older adults in finding fulfilling opportunities, reinforcing her advocacy for technology that serves all generations. This episode is a must-listen for anyone interested in the intersection of AI, inclusivity, and societal evolution.

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this enlightening episode, we delve into the strategic role AI plays in board decisions with our distinguished guest, Gerard McInnis. Gerard, a seasoned board member, offers a wealth of experience in navigating AI's impact on corporate governance and risk management.

Gerard opens up about the challenges and responsibilities boards face as they integrate AI into their strategic planning. He highlights the importance of balancing technological adoption with maintaining core business values and emphasizes the need for AI tools to enhance, not replace, human elements in business operations.

Notable Quotes:

• "AI in the boardroom is not just about technology; it's about redefining our business models while preserving our core values." - [Gerard McInnis]
• "AI should support your team to do higher-level tasks, not replace them, enhancing customer relationships through efficiency." - [Gerard McInnis]
• "The board's role is to optimize returns for the shareholder, balancing risk with opportunity." - [Gerard McInnis]
• "Customers value empathy and sincerity; these can't be compromised by AI-driven automation." - [Jonathan Green]

Gerard provides insights into how boards assess risk, the importance of aligning AI strategies with organizational purpose, and why maintaining a human touch is crucial, even in an increasingly automated world.

Connect with Gerard McInnis:

• LinkedIn: https://www.linkedin.com/in/gerard-mcinnis/

Gerard shares his perspectives on leveraging AI for strategic advantages, urging businesses to embrace innovation while being mindful of ethical and risk considerations. Whether you're a board member or a business leader, this episode offers valuable takeaways for anyone looking to responsibly integrate AI into their operations.

If you're intrigued by how AI is reshaping corporate governance and want insights from an industry expert, this episode is essential listening!

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we dive into the transformative power of AI in the marketing landscape with our esteemed guest, Lillian Pierson, a seasoned Chief Marketing Officer and data science expert.

Lillian shares her insights on the balance between leveraging AI's capabilities and maintaining human oversight in marketing strategies. She highlights the importance of integrating AI tools thoughtfully without losing the personal touch that resonates with customers. Lillian provides valuable perspectives on using AI for brand positioning and social listening to enhance lead generation and customer engagement.

Notable Quotes:

• "AI can do amazing things with marketing, but you still need to have an oversight or a person paying attention." - [Lillian Pierson]
• "We have to create so much content, we just have to pump it out. And what you're talking about is very interesting... we don't want to outsource the paying attention." - [Jonathan Green]
• "In order to get garner attention, news is one of the bigger angles. So it's becoming a more important part of content strategy." - [Lillian Pierson]
• "You have to have a movement. You have to have a manifesto. And from that sense, having a manifesto and a movement's very important." - [Lillian Pierson]

Lillian emphasizes the necessity of a calibrated approach to AI integration, ensuring that content reflects the brand's voice and values. She discusses the critical role of social listening in identifying potential leads and refining content strategies to align with audience needs.

Connect with Lillian Pierson:

• LinkedIn: https://www.linkedin.com/in/lillianpierson/
• Website: https://www.data-mania.com/
• Newsletter: https://www.data-mania.com/newsletter/

If you're keen on understanding how AI is reshaping marketing and want to learn from an industry leader, this episode is a must-listen!

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this insightful episode, we delve into the dynamic world of change management in the AI era with our special guest, Rich Cruz, an expert in organizational development and change leadership.

Rich shares his valuable insights on how traditional change management principles can be effectively applied in today's rapidly evolving AI landscape. He underscores the importance of adaptability, drawing parallels between past technological shifts, like the introduction of personal computers, and the current AI revolution. Rich offers practical advice on bridging knowledge gaps through continuous learning and emphasizes the significance of building on existing skills to prepare for AI-driven transformations.

Notable Quotes:

• "We adapt. We've got these things on our shoulders called brains, that help us to learn... But at the same time, one of the things I find really interesting is that we're afraid." - [Rich Cruz]
• "If you can approach AI the way you approach a microwave... when I do this, it does that. It becomes a lot simpler." - [Jonathan Green]
• "The bots are not gonna be able to do that. That's a person. And we have to be able to relate to people." - [Rich Cruz]

Rich also discusses strategies for leaders to implement AI tools without causing friction or fear among employees. He suggests a human-centric approach, ensuring that new technologies complement rather than replace human capabilities, fostering a culture of collaboration and innovation.

Connect with Rich Cruz:

• Website: https://harmoniousworkplaces.com/
• LinkedIn: https://www.linkedin.com/in/richardjacruz/
• Instagram: https://www.instagram.com/hermiehrcrab/

Rich highlights the role of AI in enhancing human potential rather than replacing it, advocating for a balanced integration that values human interaction and critical thinking. If you're intrigued by how AI is reshaping the workplace and seek expert guidance on navigating change, this episode is a must-listen!

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green!

In this episode, we delve into the profound impact of AI on customer experience with our esteemed guest, Mary Poppen. With over two decades of experience in the B2B SaaS technology space, Mary shares her insights on how businesses can strategically use AI to enhance customer interactions while avoiding common pitfalls.

Mary emphasizes the importance of balancing AI's scalability with human oversight to maintain a high-quality customer experience. She discusses how data and AI can be leveraged to predict customer needs and personalize interactions, ultimately strengthening customer loyalty and improving satisfaction.

Notable Quotes:

• "The beauty of AI is not just in automating tasks, but in uncovering insights from data that we could never discern as humans." - [Mary Poppen]
• "AI is most effective when it enhances, rather than replaces, the human touch in customer interactions." - [Mary Poppen]
• "If AI's learning from bad information or no one is checking the validity, it's just perpetuating bad advice." - [Mary Poppen]
• "A customer's journey should be defined by their needs and experiences, not just by the available technology." - [Mary Poppen]

During the episode, Jonathan and Mary explore the idea that AI should not substitute direct communication between businesses and customers but rather complement it. They discuss the role of AI in interpreting vast amounts of customer data to predict behaviors and improve service delivery.

Connect with Mary Poppen:

• LinkedIn: https://www.linkedin.com/in/marypoppen/

Mary introduces her organization’s approach to integrating employee and customer experience, using AI to create efficiencies and enhance the overall experience for both. For companies looking to refine their customer experience strategy with expert guidance, this episode is full of valuable insights and practical advice.

Tune in to discover how AI can revolutionize customer experience while maintaining the crucial human element that defines excellent service.

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the complexities of the modern hiring process with our guest, Traci Austin, a renowned expert in talent acquisition and HR strategy.

Traci shares her insights on how AI has transformed the hiring landscape, from resume optimization to AI-driven interviews. She emphasizes the enduring importance of personal relationships in hiring and how candidates can stand out in a crowded job market. Traci discusses the challenges companies face with AI-generated resumes and applications and offers practical strategies for both job seekers and hiring managers to navigate this new terrain.

Notable Quotes:

• "Hiring is still about the relationship and how you can build those relationships with recruiters." - [Traci Austin]
• "Showing persistence means you actually want the job." - [Jonathan Green]
• "Culture is the behaviors that you allow or don't allow inside your organization." - [Traci Austin]
• "If I'm messaging you, it's usually because there's an emergency." - [Jonathan Green]

Traci highlights the necessity of understanding organizational culture and defining success metrics clearly for both employers and employees. She advises job seekers to engage directly with recruiters and leverage employee referral programs to improve their chances of success in the hiring process.

Connect with Traci Austin:

• LinkedIn: https://www.linkedin.com/in/traci-austin/
• Podcast: https://elevatedtalentconsulting.com/the-people-strategy-podcast/
• Website: https://elevatedtalentconsulting.com/

Traci offers valuable insights into internal promotions and the importance of setting clear expectations to foster a thriving workplace environment. If you're navigating the evolving job market or are responsible for hiring, this episode is packed with actionable advice!

Don't miss this insightful discussion if you want to learn more about the impact of AI on hiring and how to effectively build strong workplace relationships.

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this thought-provoking episode, we delve into the intricate balance between AI, business, and humanity with our distinguished guest, Marc Wolfe, an esteemed author and speaker known for his insightful perspectives on the intersection of technology and leadership.

Marc Wolfe shares his pragmatic views on embracing AI as a tool rather than a replacement, underscoring the significance of maintaining authenticity and human connection in a rapidly evolving digital landscape. The conversation navigates through the challenges of staying true to oneself amidst technological advancements and stresses the importance of leveraging AI to enhance, not replace, human interaction.

Notable Quotes:

• "What's the balance between AI and business and being a human? The core fundamentals are what we must retain to navigate these turbulent times." - [Marc Wolfe]
• "AI is a really powerful accelerant, but as soon as you remove yourself from the equation, you're not special anymore." - [Jonathan Green]
• "We try to get things done quickly and easily. If AI says it does something and we don't check to see if it's correct, we lose our humanness." - [Marc Wolfe]
• "As companies, we must listen to what our clients and our people are saying, so we're not tone-deaf." - [Marc Wolfe]

Marc Wolfe touches on the concept of AI as a powerful accelerant, emphasizing the dangerous temptation of cutting corners and the critical need for maintaining one's unique voice and identity. The dialogue highlights the growing need for human interaction and trust, portraying authenticity as the cornerstone of enduring relationships in both personal and professional spheres.

Connect with Marc Wolfe:

• LinkedIn: https://www.linkedin.com/in/marcwolfe/

Marc unveils his latest initiatives aimed at helping businesses utilize AI without losing sight of the human element. He emphasizes the value of in-person interactions and nurturing authentic relationships as key to thriving in the AI age.

If you're seeking to understand how to harness the power of AI while preserving the essence of human connection, this episode offers invaluable insights from a leading expert in the field!

Connect with Jonathan Green

• The Bestseller: ChatGPT Profits
• Free Gift: The Master Prompt for ChatGPT
• Free Book on Amazon: Fire Your Boss
• Podcast Website: https://artificialintelligencepod.com/
• Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
• Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast