The AI sales cycle in debt collection is moving fast, but fast doesn’t always mean ready.

Adam Parks sits down with DJ Perry of TEC Services Group and Mike Walsh of EXL Service Holdings to unpack what selling AI actually looks like today. They explore changing buying decisions, AI implementation readiness, pilots and POCs, and how sales teams are using AI for research, CRM insights, and productivity without automating away the relationships that make great sales work.

Listen to learn more about what’s changing in AI sales and which fundamentals still matter.

Podcast Episode:
https://receivablesinfo.com/applying-ai/ai-sales-cycle-receivables-dj-perry

TEC Services Group:
https://www.tecsg.com/

DJ Perry on LinkedIn:
https://www.linkedin.com/in/perrydj/

EXL Service Holdings:
https://www.exlservice.com/

Mike Walsh on LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

ai sales cycle in debt collection
selling AI to collection agencies
ai sales strategy for receivables
ai implementation readiness
ai sales productivity
ai proof of concept strategy
consultative selling with ai
debt collection technology
receivables management

#AISalesCycle #ArtificialIntelligence #AIinCollections #SalesCycle #SalesAutomation #AIReadiness

Kristyn Leffler of Resurgent Capital Services explains how ecommerce strategies can help debt collectors understand where consumers disengage, identify more effective payment offers, and use digital behavior to guide future interactions.

The episode further examines digital trust, how AI can improve offer selection and self-service experiences, and how bot-to-bot negotiation could shape the future of debt collection.

Listen now and subscribe for more Applying AI episodes with host Adam Parks and co-host Mike Walsh of EXL.

Applying AI Podcast:
https://receivablesinfo.com/applying-ai/videos/ecommerce-debt-collection-leffler

Resurgent Capital Services Website:
https://www.resurgent.com/

Kristyn Leffler LinkedIn:
https://www.linkedin.com/in/kristynbradyleffler/

EXL:
https://www.exlservice.com/

Mike Walsh on LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

ecommerce strategies for debt collection,
consumer payment behavior analytics,
digital trust in debt collection,
consumer ai agents in collections,
bot to bot debt negotiation,
ai in receivables,
digital debt collection,
Kristyn Leffler,
Resurgent Capital Services

#EcommerceStrategies #AIinCollections #ApplyingAIPodcast #ConsumerBehavior #DigitalTrust

Can you trust AI without someone watching it?

Karan Sood of EXL explains why the future of enterprise AI isn't about building bigger models, but smarter systems. Learn how Judge LLMs, multi-agent AI architecture, and prompt guardrails work together to validate responses before consumers ever hear them.

From AI models evaluating other AI models to modular system design, this conversation explores the architecture that enables compliant conversational AI.

Listen now and subscribe for more Applying AI episodes with host Adam Parks and co-host Mike Walsh.

Applying AI Podcast:
https://receivablesinfo.com/applying-ai/judge-llms-ai-guardrails-exl-karan-sood

EXL:
https://www.exlservice.com/

Karan Sood on LinkedIn:
https://www.linkedin.com/in/karansood7/

Mike Walsh on LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

ai guardrails for debt collection,
judge llm architecture,
compliant conversational ai,
intent classification for ai agents,
multi-agent AI architecture,
customer intent recognition,
ai governance,
enterprise ai,
debt collection technology,
applying ai podcast

#AIGuardrails #CompliantAI #AIinCollections #DebtCollection #EXL #KaranSood