What happens when a university decides to go all-in on alumni engagement? In this episode of Alumless, we’re kicking off our 4th season with a great guest.

Chris and Ryan are joined by Sam Gordon, Executive Director of Alumni Relations and Association at Pace University, to talk about what it means to maximize a significant institutional investment in alumni engagement. Sam walks us through the transformation at Pace, from launching an alumni survey and reshaping her team to rethinking programs and priorities for a geographically diverse alumni base. We’ll discuss with Sam what worked, what didn’t, and how she balanced the unique needs of an urban/suburban university with ambitious engagement goals.

In the bonus segment, we dig deeper into her strategy for navigating campus politics, building cross-functional partnerships, and leveraging Pace’s NYC location to fuel professional programming.

Thanks to our partners and presenting sponsors at Protopia and AlumniQ for supporting the show in our 4th year!

In this premiere episode of our new series, Alumless Takes, Ryan and Max Leisten discuss the evolving landscape of digital engagement, particularly in the context of alumni and donor relations. They explore the importance of simplicity in engagement strategies, the role of AI in enhancing connections, and the need for collaboration among university stakeholders to scale volunteerism effectively. Max emphasizes the significance of redefining volunteering and being open to change in advancement teams to better serve their constituents.

We're pleased to share with you this final "summer replay" episode of Alumless World with you. Stay tuned for a new episode of Alumless this Friday!

Not all universities are built on centuries of alumni tradition. In this episode, Ryan and Nicole sit down with Cheng Feng, Senior Director of Development and Alumni Relations at Duke Kunshan University (DKU), to explore what it takes to build an advancement program from the ground up at one of China’s most innovative higher education partnerships. Cheng shares the origin story of DKU, a collaboration between Duke University, Wuhan University and the city of Kunshan, and reflects on what it means to operate in start-up mode.

The conversation explores the complexities of governance, the challenges of engaging a young alumni base and how DKU has built affinity and philanthropic support without long-standing traditions. Cheng also discusses how DKU serves as a kind of innovation lab for higher education in Asia and why entrepreneurial donors are drawn to the university’s liberal arts mission.

Special thanks to our presenting sponsor Protopia for supporting this episode. Find out more about their award-winning technology designed to make scaling engagement simple. Visit protopia.co/alumless for more details.

This episode was originally released on May 16, 2025.