Kelly Forbes is the Founder and Director of Forbes Care Occupational Therapy. With a background in paediatric OT, Kelly is known for her team-first leadership approach and commitment to building a business where clinicians thrive.

From solo practitioner to Director of a 26+ person Allied Health business, Kelly Forbes has led Forbes Care Occupational Therapy with purpose, culture, and calm. Host Cathy Love speaks with Kelly about her transition into business leadership, and the steps she’s taken to grow a sustainable, values-based business.

They discuss the impacts of the 2025 NDIS Pricing changes and how Kelly’s team is responding with financial foresight and clear communication. Hear how Forbes Care’s feedback culture supports staff wellbeing, leadership development, and clinical excellence.

Topics covered on team growth, NDIS reform, leadership mindset, and culture:

• Team growth & structure – Kelly’s journey from sole trader to building a team with flexible roles, clear pathways, and strong foundations.
• Navigating NDIS changes – Strategic responses to the July 2025 pricing changes, especially around travel and service mix.
• Leading & letting go – How Kelly overcame her fear of delegation and developed a shared leadership model.
• Embedding culture & feedback – Creating psychological safety, honest communication, and a culture of ongoing development.

Related Episode

• Episode Number 347: Navigating NDIS Reform and Future-proofing Allied Health Businesses

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Attend our FREE Masterclass!

In this episode, Cathy Love is joined by Layland Webb, Business Manager at Nacre Consulting, to unpack the mindset and mechanics of business decision-making for Allied Health Directors. It’s a practical, number-loving conversation that explores how data and planning can lift the fog and help owners lead with clarity.

From budgeting to strategic decision frameworks, Cathy and Layland talk through what it takes to make sound business choices when pressure is high and resources are tight. Expect grounded advice and a few relatable laughs as they reflect on common mistakes and what Allied Health Business Owners can do to future-proof their operations.

Topics covered on decision-making, financial planning, and leadership mindset:

• Decision-making models: Why Allied Health Business Owners benefit from clear structure in making big calls.
• Financial literacy and forecasting: Understanding the numbers that actually matter.
• Mindset of strong directors: Staying focused when the going gets tough (and messy).
• Common financial pitfalls: What to watch out for and how to course correct.
• Practical habits for clarity: Tools and techniques to move from chaos to confidence.

Related Episodes

• 🎙 Episode 355: The Financial Team You Deserve – Habits, Know-How & EOFY Wins

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Don’t miss out on our FREE Masterclass!

Connect with Nacre Consulting:

• Let’s connect on Instagram
• Follow us on Facebook
• Let’s connect on LinkedIn
• Join our Facebook Group online community

More about The Allied Health Business Brilliance Podcast:

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian...

In this rerun episode, Cathy Love chats with Cullen Brugman, Managing Director of Dashboard Magic, about how data is the secret weapon in smart Allied Health business management.

Cullen unpacks what good data actually looks like, why Allied Health professionals shouldn’t fear it, and how dashboards can radically improve decision-making. They explore the real-world benefits of having business data clearly visualised and how that can drive better conversations, stronger leadership, and ultimately, sustainable growth.

Topics covered on dashboards, data clarity, and decision-making:

• The data dashboard difference: Why Allied Health businesses need simplified and powerful views of their key numbers.
• From overwhelm to clarity: How to choose the right metrics and ditch the noise.
• Getting team buy-in: Why involving your team in data conversations builds ownership and performance.
• The magic in visuals: How well-designed dashboards can shift how you lead, plan, and grow your business.

Download Cullen’s free Business Metrics Google Sheet to get started.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.

Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.

Midroll Message: Come join us at our FREE Masterclass!

Connect with Nacre Consulting:

• Let’s connect on Instagram
• Follow us on Facebook
• Let’s connect on LinkedIn
• Join our Facebook Group online community

More about The Allied Health Business Brilliance Podcast:

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health...