In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands.

With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss the challenges and strategies involved in breaking down silos, improving contact center operations, and fostering a customer-centric culture.

Gain insights from their stories of leadership, dedication, and the essential role of passion in driving customer engagement and satisfaction.

If you're ready to rethink and elevate your customer experience approach, this episode is packed with valuable lessons and inspiration.

In this episode of the All Things Considered CX, host Bob Asbin is joined by Scott Eichstad and Ted Itschert from Crecera Brands.

With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss the challenges and strategies involved in breaking down silos, improving contact center operations, and fostering a customer-centric culture.

Gain insights from their stories of leadership, dedication, and the essential role of passion in driving customer engagement and satisfaction.

If you're ready to rethink and elevate your customer experience approach, this episode is packed with valuable lessons and inspiration.

Gregg Majewski joins me on the podcast to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business.

Creating craveworthy experiences for consumers in the restaurant business.
Gregg Majewski is the Founder and CEO of Craveworthy Brands and the former CEO of Jimmy John’s. With over 23 years of experience as a senior executive in the restaurant industry, he has implemented and restructured companywide operational standards while driving growth and innovation. As CEO of Jimmy John’s, Majewski played a pivotal role in expanding the gourmet sandwich franchise from 33 to over 300 locations, implementing the widely known “freaky fast” delivery strategy. Since founding Craveworthy Brands in 2023, he has focused on revitalizing legacy brands, pioneering emerging concepts and building a growing portfolio of groundbreaking QSR and fast casual brands that align with his vision for the future of dining.