Hosts Paul Andrews and Dr. Mark Davini dive into emotional intelligence — what it is, why it’s hard, and how it impacts chiropractic practices. They cover the five key components (self-awareness, self-regulation, motivation, empathy, and social skills), generational differences, the effects of social media and AI, and real-life examples from their own lives.

The episode explores practical applications for chiropractors: leadership, conflict resolution, collaboration with staff and patients, active listening, seeking feedback, and giving grace to yourself and others. Guests share tips on pattern-breaking, mindfulness, and small steps to grow EQ at work and home.

Listeners can expect candid conversation, humor, and actionable advice to improve patient relationships, team dynamics, and professional presence — all aimed at helping practitioners become "smart with a heart."

Join Paul Andrews and Dr. Mark Davini as they break down why monitoring practice numbers — not guesswork — is essential for every chiropractor. This episode covers accounts receivable and aging by financial class, overhead and payroll, collections and profit-per-patient, in‑network vs. out‑of‑network decisions, staff efficiency, appointment cancellations/broken visits, patient retention and case averages, plus referral tracking and clinical communication.

Paul and Mark share real-world examples and practical insights on reading trends and patterns, setting realistic goals, and using statistics to make business decisions that protect income and reduce burnout. Learn which metrics to track, how to interpret them by financial class and carrier, and when effort outweighs reimbursement.

Whether you run a cash practice, bill insurance or employ associates, this concise episode gives you the key takeaways to start measuring what matters and take control of your practice’s financial health.

Hosts Paul Andrews and Dr. Mark Davini tackle the central question: can you bill for every service rendered in your chiropractic office? This episode unpacks the difference between documenting care and reporting codes on claims, and why clinical necessity and complete notes are always essential.

They dig into common coding pitfalls—modifiers like 25 and 52, NCCI bundling versus AMA CPT guidance, manual therapy/neuromuscular re‑education/massage coding conflicts, timed modality rules, and the risk of insurer claw backs when claims don’t match documentation.

The conversation also covers practical business issues: when to ask patients to self‑pay, using non‑covered service waivers and ABNs, the impact of in‑network contracts, verifying benefits, and compliance with the No Surprises Act. They emphasize reading contracts, educating staff, and clear patient communication.

Listeners will walk away with concrete takeaways to protect clinical integrity and revenue—know what to document, what you can bill, when to collect from patients, and how to avoid common compliance and reimbursement traps.