All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery

✨ What if the real secret to business success isn’t more technology... but more humanity?

In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph Michelli.

We dive deep into why unforgettable customer experiences aren't created by accident — they’re crafted intentionally through care, connection, and curiosity.

🚀 You'll learn:

• Why "customer service" is dead — and how "customer experience" truly transforms brands.
• Joseph’s personal story of early failure (and what it taught him about listening first).
• The #1 shift legendary brands like Starbucks, Zappos, and Ritz-Carlton made to win lifelong loyalty.
• How to balance technology and humanity in the Age of AI.
• The small leadership change you can make TODAY that will dramatically impact your customer and employee experience.

🎯 Key Takeaway:

Personalization is not the same as being personal. In a world of automation, real human connection is your unfair advantage.

💬 Favorite Quote:

"AI can give you personalization — but it takes people to make it personal." — Joseph Michelli

🔥 Plus, Joseph shares behind-the-scenes insights from his newest book:

"All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" — including how One Medical became so successful Amazon bought them for $4 billion.

👀 If you care about leadership, customer loyalty, or building a brand people love — this is a must-watch.

🔔 Don’t forget to like, comment, and subscribe — it helps more leaders create unforgettable experiences!

#CustomerExperience #Leadership #JosephMichelli #BusinessGrowth #ChatsWithJason

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Joseph Michelli:

Website: https://www.josephmichelli.com/

LinkedIn: https://www.linkedin.com/in/josephmichelli/

Facebook: https://www.facebook.com/TheMichelliExperience

Youtube: https://www.youtube.com/@TheMichelliExperience/

Twitter/X: https://x.com/josephmichelli

Podcast: https://drjosephm.podbean.com/

Buy the book:

All Business Is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer...