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Richard Blakeway, Housing Ombudsman for England, takes us on a profound journey through the evolving landscape of social housing complaints and the critical issue of damp and mould that has transformed the sector.

"Home is a really emotional place," Richard explains, capturing the essence of why housing complaints differ from those in other sectors. With an inquiry reaching the Ombudsman approximately every 20 seconds, the scale of housing issues becomes starkly apparent. As an advocate for fairness, the Housing Ombudsman exists to address power imbalances between landlords and residents, particularly in a housing crisis where residents have limited choice and voice.

The conversation delves into how the Ombudsman's spotlight on damp and mould has shifted industry practices. Before the tragic death of Awaab Ishak, the Ombudsman noticed they weren't seeing enough damp and mould complaints relative to other housing quality indicators – suggesting these serious issues weren't being adequately addressed. The subsequent cultural shift has been remarkable, with Richard noting: "One thing I have seen less of is tenant blaming... that suggests there's been a change in behaviors."

Perhaps most revealing is his insight into what good practice looks like – culture, leadership, curiosity, and empathy forming the foundation for effective housing management. The implementation of Awaab's Law this autumn represents a pivotal moment, though Blakeway cautions against treating it as a "bolt-on" rather than integrating it into a comprehensive framework for housing quality.

Looking toward the future, he emphasizes the importance of data and technology in moving from reactive to predictive maintenance models. While complaint volumes continue to rise (35% increase in the last financial year), he hopes to eventually see the uphold rate decline ahead of case volumes – indicating real improvement in local resolution and rebuilding trust.

The Housing Ombudsman

Richard Blakeway LinkedIn

Awaabs Law

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What if the very standards designed to keep us comfortable in buildings are actually making us unhealthy? This provocative question lies at the heart of groundbreaking research from Delft University of Technology.

It challenges the fundamental assumptions that have guided building science for decades. Even when our buildings meet all current standards for temperature, lighting, acoustics, and air quality—and even when occupants report feeling comfortable—the fact remains that spending 90% of our lives indoors may be harming our health.

The problem stems from our reliance on simplistic "single dose-response" models that isolate individual stressors like CO2 or temperature. These models fail on three fronts: they prioritise preventing short-term discomfort over promoting long-term health, they ignore how environmental factors interact with each other, and they're based on an "average person" who doesn't actually exist. The thermal comfort example is particularly striking—our pursuit of thermally neutral environments might be contributing to obesity by never challenging our bodies to regulate their own temperature.

Professor Bluyssen advocates for a shift toward "situation modeling"—a holistic approach that considers the entire context of environment, individual, and activity. Her field studies reveal just how diverse our environmental preferences are, even within shared spaces like classrooms. When a teacher opens a window, it might please some students while making others miserable by letting in traffic noise.

The path forward isn't about finding magic numbers for ventilation rates or perfect temperatures. It's about creating flexible, adaptive spaces that accommodate our diverse needs and give us greater control over our environments. Though this approach is more complex, it represents our best chance at designing indoor spaces that truly support human health and wellbeing rather than merely preventing immediate discomfort.

The need to go beyond the comfort-based dose-related indicators in our
IEQ-guidelines

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Check out the Air Quality Matters website for more information, updates and more. And the YouTube Channel

The Air Quality Matters Podcast is brought to you in partnership with.

Eurovent Farmwood Aereco Aico Ultra Protect Zehnder Group

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All great companies that share the podcast's passion for better air quality in the built environment. Supporting them helps support the show.

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Is world of ambient air quality monitoring is in a deadlock. Despite having targets and technology, air pollution remains a persistent urban challenge.

Why aren't things changing? This question drives Maxime Interbrick, co-founder of Sparrow Analytics, whose company is pioneering a revolutionary approach to environmental intelligence by deploying mobile sensors on vehicle fleets.

In this conversation, Maxime reveals how mobile monitoring provides a fundamentally different perspective than traditional static sensors. While government-operated reference stations offer precise measurements at specific points, they miss the dramatic variations in pollution levels from street to street. Sparrow's approach combines mobile sensors mounted on postal vehicles and delivery fleets with AI analysis to create comprehensive pollution maps showing street-level variations in real-time.

The results are surprising – between 60-80% of city areas actually have good air quality. The problem isn't that entire cities are polluted; it's that we lack the granular data to identify the "healthy paths" through our urban environments. This insight transforms how we might approach urban navigation, especially for vulnerable populations like children with asthma or elderly residents. Rather than avoiding cities altogether, we can make informed choices about when and where to travel.

Maxime shares fascinating examples from their deployments, including discovering dangerously high pollution levels behind a school where older children were dropped off – caused by carpet dust in buses – and identifying extreme urban heat islands where temperature variations of 10-15 degrees occur within the same street. These discoveries enable practical, immediate interventions rather than waiting years for infrastructure changes.

What makes this approach particularly powerful is how the data can be integrated into platforms people already use – navigation apps, fitness trackers, health applications, and real estate services. Instead of creating another dashboard nobody checks, Sparrow envisions environmental intelligence becoming as routine as checking the weather. For cities struggling with pollution, this offers a path forward that empowers individuals while informing better urban planning.

Have you checked your neighborhood's air quality today? Perhaps it's time to start. Follow Sparrow Analytics' journey as they expand across Europe and the United States, bringing environmental int

Support the show

Check out the Air Quality Matters website for more information, updates and more. And the YouTube Channel

The Air Quality Matters Podcast is brought to you in partnership with.

Eurovent Farmwood Aereco Aico Ultra Protect Zehnder Group

The One Take Podcast is brought to you in partnership with.

SafeTraces & InBiot

All great companies that share the podcast's passion for better air quality in the built environment. Supporting them helps support the show.