What happens when AI meets 10 years of enterprise data?

Box CTO Ben Kus joins Zapier CEO Wade Foster to dig into how enterprise AI actually works when scale, security, and governance aren’t optional. They explore what happens when agents start reasoning across real customer data—and why the hardest part isn’t the model, it’s everything around it.

Ben shares how Box is teaching AI to work with human workflows, not against them, while Wade connects it to the shift he’s seeing inside automation: from “set it and forget it” to systems that think alongside you.

Because in the enterprise, AI has to earn trust before it scales.

AI that sells, reasons, and closes like your top rep? It sounds terrifying—but it’s not. Amanda Kahlow’s Superhumans are proving that automation doesn’t erase people; it elevates them. Her team rewards employees who replace their own jobswith AI by promoting them, not firing them. And her customers? They’re seeing sales cycles shrink from 22 days to 2 and average deal sizes double.

In this episode, Zapier CEO Wade Foster and Amanda dig into what “AI-led growth” really means—and why the smartest move in 2025 isn’t resisting AI, it’s learning how to lead with it. They unpack why 76% of 1Mind’s pipeline now comes from their own AI, and how org charts are evolving around a new role: the agent manager.

It’s a grounded, surprisingly human look at the future of work—and a reminder that the best way to stay relevant is to build the AI version of your best self. As Amanda puts it: “Your sellers hallucinate—AIs do it less.”

For Chris Pedregal, CEO of Granola, AI isn’t about replacing thinking—it’s about deepening it. He joins Zapier CEO Wade Foster to talk founder-to-founder about what it takes to build products that think with you, not for you. Together they explore why it’s the best time in history to be a builder, how AI can eliminate busywork without erasing human judgment, and why context will define the next decade of AI.

From living on the bleeding edge to running their own company on Granola, this is a masterclass in building AI that actually makes people smarter.

Replit’s mission: turn 100 million people into builders. CEO Amjad Masad joins Zapier CEO Wade Foster to discuss the real blocker to AI adoption—creativity, not code—and how enterprises can unlock it. They cover why most users freeze at the prompt, how social contagion drives adoption, and why your next “employee” might be an AI agent sitting in Slack.

What does it take to reinvent a billion-dollar SaaS company in the age of AI? For Intercom, the answer was a $50 million gamble—tearing up its pricing model, refocusing the business, and betting everything on an AI-first future. In this episode, co-founder Des Traynor pulls back the curtain on the bold moves that reset Intercom’s trajectory and turned its AI agent, Fin, into a powerhouse that resolves 65% of customer conversations.

If you’re leading AI transformation, this is the playbook: how to make the painful cuts, how to reset culture, and how to price AI in a way that actually works. It’s not theory—it’s the story of one of the biggest AI reinventions in SaaS.

This week’s full episode is only available through ZapConnect. To catch the full conversation with Airtable Co-founder & CEO Howie Liu and Zapier CEO Wade Foster, register for free at https://zapier.com/zapconnect—available on-demand until October 24.

What does it take to build a company that truly grows with its customers? In this special ZapConnect edition of Agents of Scale, Airtable Co-founder & CEO Howie Liu joins Zapier CEO Wade Foster for a rare founder-to-founder conversation. Together they dig into what it means to scale responsibly—evolving from startup to enterprise, weaving AI into your product without losing its soul, and staying close to customer needs even as complexity grows. From early tinkering to enterprise platforms, this conversation offers honest insights for leaders building not just for scale, but for longevity.

Most weeks on Agents of Scale, you’ll hear from CEOs and execs scaling AI across industries. But this week, we’re zooming in on how AI can transform a single person—and by extension, entire businesses.

Joe’s story starts with living in his car after cycling through 32 jobs. Then he discovered Zapier. What began as small automations for a roofing company turned into a career building systems for influencers, enterprises, and beyond.

In this episode, Zapier CEO Wade Foster talks with Joe about the moment automation “clicked,” how he taught himself APIs with the help of AI, and why curiosity and small wins can completely rewrite your trajectory.

What started as a “texting call center” for real estate leads is now an enterprise platform powering millions of conversations across industries. Verse—acquired by NICE and trusted by brands in healthcare, higher ed, and financial services—evolved from 100% human to AI-first, with humans still in the loop to train, guide, and build trust.

Zapier CEO Wade Foster sits down with Verse co-founder Avi Tal to talk about how Verse layered automation one step at a time, why clients went from avoiding the word “AI” to demanding it, and how Zapier became their secret weapon for integrating with any CRM without armies of engineers.