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Able to Care

Able to Care

著者： Andy Baker (Able Training)
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Able to Care with Andy Baker helps caregivers, teachers, parents and people who care, better understand behaviour, care and connection. Hosted by Behaviour Specialist, author and trainer Andy Baker, the podcast explores dementia, neurodiversity, mental health, education, parenting, safeguarding, communication and the human stories behind support.

© Copyright 2022 Able Training Support Limited. 人間関係 個人的成功 子育て 心理学 心理学・心の健康 自己啓発 衛生・健康的な生活
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  • What Children’s Homes Really Need: Rhiannon Hughes on Staffing, Trust and Therapeutic Care

    What Children’s Homes Really Need: Rhiannon Hughes on Staffing, Trust and Therapeutic Care
    2026/07/06

    In Part 2 of this two-part conversation, Andy Baker continues his discussion with Rhiannon Hughes, exploring how her lived experience in care now shapes the way she recruits staff for children’s homes - and why that matters so much. Rhiannon shares what she looks for beyond a CV, the difference between an adult who simply works in a children’s home and one who genuinely changes a child’s life, and why consistency, emotional steadiness and therapeutic care matter more than ever. This episode will be especially valuable for residential childcare staff, managers, foster carers, social care leaders, and anyone interested in trauma-informed practice, workforce development and improving outcomes for children in care.

    In this episode, we explore:

    • What good staffing really looks like in children’s homes
    • Why connection matters more than simply covering shifts
    • The traits Rhiannon looks for when recruiting staff
    • Why some adults build trust and others lose it quickly
    • How lived experience can shape better leadership in children’s care
    • Rhiannon’s vision for opening her own children’s homes

    Three key messages from this episode:

    1. Children’s homes need adults who do not take behaviour personally and who can stay emotionally steady when children are pushing them away.
    2. Recruitment in residential childcare should not just be about filling vacancies - it should be about finding adults who can build trust, safety and consistency.
    3. Real care means helping children build independence, confidence and practical life skills - not just supervising them through the day.

    Timestamps / Chapters: 24:20 - Part 2 begins: from lived experience to purposeful recruitment 24:20 - What Rhiannon looks for beyond a CV 25:39 - The difference between an adult who works in care and one who changes lives 26:49 - Why children who reject love often need it most 27:16 - Being the eldest sibling and carrying responsibility early 28:00 - Supporting her sister through homelessness and addiction 36:47 - Why Rhiannon wants to open her own children’s homes 42:52 - What she would do differently in children’s residential care 47:18 - Why care leavers should be encouraged back into the sector 47:51 - The one non-negotiable value she would build into her home 48:54 - Her message for young people who feel unwanted or unsafe

    Why listen to this episode: This episode is a powerful reminder that staffing is never just a numbers issue. In children’s homes, the right adult can change everything. Rhiannon brings a perspective that combines lived experience, care sector insight and a clear vision for doing things better. If you care about therapeutic care, stable teams, trauma-informed practice and building homes where children feel safe, seen and supported, this episode will give you plenty to reflect on.

    Resources mentioned / useful links:

    • Rhiannon Hughes LinkedIn: https://www.linkedin.com/in/rhiannon-hughes-a85469217?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
    • Residential Recruitment: http://www.residentialrecruitment.co.uk
    • Contact Rhiannon: Rhiannon@residentialrecruitment.co.uk

    Follow Able / Able to Care:

    • Website: https://able-training.co.uk/podcast
    • LinkedIn: https://www.linkedin.com/company/able-training-ltd-/
    • TikTok: https://www.tiktok.com/@abletocarepodcast
    • YouTube: https://www.youtube.com/@abletocarepodcast
    • Instagram: https://www.instagram.com/AbleTraining
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    24 時間
  • Personal Care Refusal in Dementia Care: How to Reduce Distress and Build Trust

    Personal Care Refusal in Dementia Care: How to Reduce Distress and Build Trust
    2026/07/13
    In this solo episode, Andy Baker explores one of the most common and emotionally loaded challenges in adult care, dementia support, residential services and home care: refusal. Too often, refusal is framed as non-compliance, defiance or “being difficult”. But what if refusal is actually communication? What if the behaviour is not about aggression, but about fear, vulnerability, pain, sensory overload, loss of control or a threat to dignity? This episode is especially relevant for paid and unpaid caregivers, support workers, care staff, parents and educators who want to better understand the people they support rather than simply control behaviour. Andy breaks down how personal care can feel threatening, why task-focused approaches can make things worse, and how a calmer, more relational response can reduce distress, protect trust and improve cooperation over time. He also introduces a practical framework - the 6 Cs - to help carers think more clearly in the moment and respond with more empathy, consistency and skill. Why listen to this episode? If you support someone who resists help, becomes distressed during care, or reacts strongly to tasks like washing, dressing, medication or personal support, this episode will help you: understand why refusal is often communication, not simple defiance reduce distress without power struggles or force protect dignity, trust and emotional safety during care tasks reflect more effectively on what is really driving resistance use the 6 Cs to improve care planning, consistency and outcomes Three key messages Refusal is communication, not just non-compliance. When someone resists care, there is usually a reason underneath it - fear, pain, shame, confusion, sensory discomfort, trauma, autonomy or distress. If you force the task, you may lose trust. You might get the immediate outcome, but at the cost of dignity, safety and future cooperation. Better care starts with curiosity, not control. The 6 Cs - comfort, consistency, connection, choice, competency and challenge - offer a practical way to understand what is driving the refusal and respond more effectively. Timestamps / Chapters 00:00 - Refusal is communication, not just non-compliance Why forcing a task may win the moment but damage trust, dignity and future cooperation. 00:30 - The scenario: when personal care turns into an incident A support worker tries to help, the person reacts strongly, and the story quickly becomes “they were being difficult”. 01:15 - Why personal care can feel like a threat How washing, changing, medication and support can trigger fear, vulnerability, sensory discomfort, embarrassment, trauma, pride or a loss of autonomy. 02:58 - The 6 Cs: a practical framework for understanding refusal Andy introduces comfort, consistency, connection, choice, competency and challenge as a real-time care tool. 03:10 - Comfort Is the person in pain, overloaded, disoriented, tired or physically uncomfortable? 03:32 - Consistency Why different staff doing the same task in different ways can increase distress - and why teams need better shared data, not just opinions. 05:55 - Connection before solution Why going in just to do the task often fails - and why relationship, rapport and human connection matter first. 07:02 - Choice, competency and challenge How offering real choices, preserving independence and recognising fluctuating ability can reduce resistance and protect dignity. 09:19 - A better practical approach to refusal Softening the approach, offering acceptable options, protecting dignity and pacing support more carefully. 11:04 - If they escalate, do not double down Why pausing, stepping back and lowering the demand is often safer and more effective than pushing harder. 12:52 - Refusal is data Whether in adult care, dementia support, parenting or education, refusal should be treated as information - not automatically as defiance. Resources mentioned Able Training - behaviour management, care training and practical support for professionals and services able-training.co.uk/podcast Targeting the Positive with Behaviours That Challenge by Andy Baker Andy refers to principles from his book throughout the episode. The Adaptive Caregiver Model: Walking With, Not Ahead: A Practical Guide to Dementia Care That Adapts to the Person, Not the Diagnosis https://www.amazon.co.uk/Adaptive-Caregiver-Model-Practical-Diagnosis/dp/1918283060 Able links Website: able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-ltd-/ Instagram: https://www.instagram.com/AbleTraining TikTok: https://www.tiktok.com/@abletocarepodcast YouTube: https://www.youtube.com/@abletocarepodcast Final reflection If someone refuses personal care, medication or support, it is easy to focus on the task and miss the message. But behaviour is often the clearest communication a distressed person has. When we slow down, get curious and ask what has made this feel threatening, we give ourselves a better...
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    16 分
  • Understanding Trauma in Children and Families: Beyond Labels, Behaviour and Blame

    Understanding Trauma in Children and Families: Beyond Labels, Behaviour and Blame
    2026/07/20

    In Part 1 of this powerful two-part conversation, Andy Baker is joined by Ethan St Pierre, Dr Alice Loving and Azariah Hope to unpack what people most often get wrong about trauma, behaviour and labels. This episode explores why trauma is not always visible, why it should not be reduced to a single event, and how terms like attention seeking, manipulative, aggressive or perpetrator can block curiosity and shut down healing. For caregivers, teachers, parents and professionals, this is a thoughtful, honest discussion about fear, survival, identity and the danger of mistaking coping strategies for character flaws. If you support children, families or adults who have lived through adversity, this episode offers a more compassionate lens for understanding what behaviour might really be communicating.

    Why listen to this episode? If you work with children, parents or families affected by trauma, this episode will help you slow down your assumptions and look beneath the surface. You will hear lived experience and professional insight side by side, including why trauma is often misread, why labels can become harmful, and how fear can sit underneath behaviours that services often judge too quickly. It is especially relevant for anyone in children’s social care, education, foster care, therapeutic support or parenting.

    Three key messages:**

    • Trauma is not always obvious, and it is often the lasting impact - not just the event itself - that shapes daily life, relationships and behaviour.
    • Labels such as attention seeking, manipulative or aggressive can stop adults getting curious about what fear, stress or unmet need may be sitting underneath.
    • Children and parents need spaces where behaviour is understood as communication, not just judged as risk, defiance or character failure.

    Timestamps / chapters: 00:00 - Welcome and first reflections on what people get wrong about trauma 01:48 - Ethan on trauma, pain and post-traumatic growth 04:12 - Alice on trauma, impact and intergenerational harm 06:36 - Why trauma is not defined only by the event 07:59 - Hyperarousal, hypoarousal and how fear shows up in parents 16:12 - When behaviour gets labelled aggressive, manipulative or attention seeking 17:01 - Azariah on why labels can block understanding 19:20 - Labels, diagnosis and the damage done when people feel written off 42:46 - End of Part 1

    Resources mentioned / relevant links: Hopeful Disrupter event, London, 5 June - details shared during the episode.

    Ethan St Pierre Email: https://nurturingnaturecic.org/ Event: https://www.eventbrite.co.uk/e/a-voice-at-the-table-learning-from-lived-experience-tickets-1985054684999 Email: https://www.linkedin.com/in/azariah-hope-6b90551b0/ Website: https://www.futuresrerooted.co.uk/ Instagram: https://able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-ltd-/ Instagram: https://www.instagram.com/AbleTraining TikTok: https://www.tiktok.com/@abletocarepodcast YouTube: https://www.youtube.com/@abletocarepodcast

    Guest background: Ethan St Pierre brings direct lived experience, alongside his work as a trainer and public speaker. Dr Alice Loving is a Family Intervention Specialist with deep expertise in attachment, trauma, parenting and child protection. Azariah Hope brings direct lived experience of trauma, care, motherhood and social work involvement, and now works through Futures Rerooted to bridge gaps between communities and professionals.
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    46 分
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