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AI in action: A case study from the Revenue Commissioners

AI in action: A case study from the Revenue Commissioners

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 In this month’s CIPD in Ireland podcast, we spotlight artificial intelligence (AI) – a key theme at our upcoming Annual Conference on 15 May 2025 at the RDS. We revisit a standout moment from our Employment Law Conference with Ruth Kennedy, one of Ireland’s Revenue Commissioners, who shares a compelling case study on how AI is already delivering value in the public sector. Ruth explores the practical application of AI within Revenue – from driving efficiencies to enhancing the quality of service delivered to the public. She challenges listeners to rethink their approach to transformation, leaving us with a powerful takeaway: transformation isn’t about doing things faster, it’s about doing them better. So, how would you design what you do now if AI was there to support you?

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