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Is your dental team ready for AI, or are you about to buy tools nobody will use? Laura Nelson, VP of AI Training and Development at Mango Voice and founder of Front Office Rocks, explains where practices should start, why AI only works as well as your written systems, and how to keep a human in the loop.

In this episode:

- Why "using AI" means very different things from office to office

- AI call notes, AI receptionists, and practicing phone skills with AI patients

- De-escalation training for tough front desk calls

- Why AI will fail without written SOPs, and how AI makes writing them easier

- Call transcripts, HIPAA and the lawsuit a transcript stopped

- Your team is already using AI: set rules before patient data ends up in ChatGPT

- Why soft skills matter more once AI takes over the busy work

- AI-run practices vs. human-first practices: where dentistry is headed

📰 Plus dental news: HR 1521 and fair fees for non-covered services, remembering Idaho oral surgeon Dr. Mark Baker, and Weave's $650 million acquisition.

Laura Nelson has spent more than 20 years in dentistry. She is VP of AI Training and Development at Mango Voice, founder of Front Office Rocks, a national speaker, and author of Brush Up on AI: Step Away from the Drill and Hiring Without Hesitation.

🙌 Special shout out to Mango Voice, our educational partner, for making this episode possible!

Learn more about Mango: https://fanflet.com/dinks/mangodinks

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